Summary: As an Order Management Analyst, you will ensure smooth order processing, accurate documentation, and timely contract execution, thriving in a fast-paced, collaborative environment. Highlights: 1. Collaborate with EMEA Sales teams for order processing and contract execution. 2. Ensure timely and accurate preparation of order forms to meet sales deadlines. 3. Share best practices and ensure compliance with internal policies and processes. **Your role at Dynatrace** -------------------------- As a Order Management Analyst you’ll be working closely with our Sales teams to ensure smooth order processing, accurate documentation, and timely contract execution. The ideal candidate will be confident navigating ambiguity, communicating across various levels of the organization, and driving tasks to completion with a high level of accountability. This role is ideal for someone who thrives in a fast\-paced, collaborative environment and is passionate about supporting sales operations with precision and professionalism. Remote or Hybrid (Barcelona) considered. **Key Responsibilities:*** Collaborate with EMEA Sales teams to support order processing and contract execution. * Review and approve quotes for standard order forms; create non\-standard order forms for complex scenarios. * Ensure timely and accurate preparation of order forms to meet sales deadlines. * Review and approve revisions requested by Customers or Partners. * Verify all required documentation (order forms, purchase orders, etc.) aligns with approved quotes. * Process sales orders in Salesforce and coordinate product shipments for timely booking. * Share best practices and ensure compliance with internal policies and processes. * Support user acceptance testing for new Salesforce features. * Assist with SOX audits and process reviews. * Maintain and update internal documentation in Confluence. * Provide coverage and support for EMEA OM team members during absences. **What will help you succeed** ------------------------------ * Familiarity with Salesforce and Salesforce CPQ or other CRMs is highly advantageous * Ability to manage multiple priorities in a fast\-paced environment. * Excellent interpersonal skills and ability to collaborate across departments. * Experience with contract administration * Experience drafting commercial terms and conditions. * Proficiency in written and spoken German and English **Why you will love being a Dynatracer** ---------------------------------------- * Dynatrace is a leader in unified observability and security. * We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. * Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. * The Dynatrace platform uses cutting\-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. * Over 50% of the Fortune 100 companies are current customers of Dynatrace. **Compensation and Rewards** ---------------------------- **Note to Recruiters and Agencies** : Thank you for your interest in Dynatrace. Please note that **we do not accept unsolicited agency resumes** —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace. **Benefits and work\-life perks** --------------------------------- We offer best\-in\-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work\-life perks designed to make your ride with us even more rewarding. #### **Mental health support** Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members. #### **Wellness Days** Four company\-designated extra paid days off for you to recharge batteries. #### **Flexibility** Our hybrid working model and flexible working hours offer you the flexibility you need. #### **Employee Stock Purchase Plan** Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder. #### **Learn \& develop** Company\-wide learning perks, designated team's learning days, and more. #### **Volunteering day** A day of paid volunteer time to support a community or cause you care about. #### **Regular team events** We host Global Culture Parties, Family \& Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! #### **International vibe** Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures. Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there. **About Dynatrace** ------------------- Dynatrace (NYSE: DT) is the leading AI\-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets. Our AI\-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
