Service Advisor

Description

**We are looking to hire a Service Advisor for our workshop in Madrid, an Official Mercedes\-Benz Service Center.** We seek a candidate with prior experience in customer service within the automotive industry, who is organized, solution-oriented, and capable of coordinating customer needs with the workshop team. This person will be responsible for guiding the customer throughout the entire after-sales process — from vehicle reception to final delivery upon completion of all work. **Key Responsibilities** * Customer reception and service at the workshop. * Creation and management of repair orders. * Identification of customer needs and collection of information regarding vehicle issues. * Preparation and explanation of estimates. * Coordination of repair work with the mechanical team and workshop supervisors. * Monitoring the status of repairs. * Providing customers with periodic updates on repair progress. * Requesting authorization for additional work when necessary. * Scheduling workshop appointments and planning vehicle intake. * Vehicle handover to the customer and explanation of completed work. * Managing and resolving potential issues. * Monitoring customer satisfaction. * Documentation control related to repair orders. * Coordination with parts, warranty, and other departments. * Sales of digital add-ons. * Sales of maintenance contracts. * Compliance with established quality procedures and standards. This position serves both **Mercedes\-Benz** customers and **multi-brand** vehicle customers. **Requirements** * Prior experience as a Service Advisor or in a similar role within the automotive sector. * Sufficient knowledge of automotive mechanics and maintenance to explain repair work to customers. * Strong customer orientation and service mindset. * Excellent communication skills. * Ability to organize and manage multiple repair orders simultaneously. * Proficiency with computer tools and workshop management software. * A solution-oriented, responsible, and organized individual. * Ability to work effectively in a team. * Valid Class B driver's license. **Preferred Qualifications** * Prior experience at a dealership or Official Service Center. * Experience working with the Mercedes\-Benz brand. * Experience in multi-brand workshops. * Knowledge of warranty processes. * Experience managing insurance companies and vehicle appraisals. * Familiarity with workshop management tools and DMS. * Education in Automotive Engineering, Electromechanics, or a related field. **What We Offer** * Employment with an established company possessing extensive experience in the automotive industry. * Work at an **Official Mercedes\-Benz Service Center and multi-brand workshop**. * Permanent position. * Full-time work. * Positive working environment. * Continuous training. * Professional development opportunities. * Workplace located in Madrid. Salary: Starting from €29,000.00 per year Work Location: On-site employment