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Job Summary: We are looking for a Manager to join the USM team, providing support to intermediaries in managing new business operations and the portfolio of Individual Lines (Non-Life) policies. Key Highlights: 1. Support and service to intermediaries with high service quality. 2. Active participation in projects and implementation of new products. 3. Proactive environment focused on excellence and teamwork. Hello! I’m Mariana, the recruiter for this position. Traveling is one of my greatest joys, and what makes it even more special is being able to experience those moments with my family and our beloved cat Rosita. Perhaps this is the tenth job offer you’ve read today—maybe while lounging on the sofa with Netflix playing in the background, or amid a major life transition… and they all seem identical. Let me be clear: at Zurich, we’re not perfect—but we’re pretty awesome! And if you’d like to know why, keep reading. First and foremost, THANK YOU for your interest in our company. We know that searching for new opportunities can be challenging—but don’t worry, everything falls into place in time! **Let’s get straight to the point!** I’ll summarize our DNA in two key points: * We love volunteering—but we prefer to **be activists for change**. How? By focusing on young people at risk of social exclusion or fighting climate change through actions such as reforesting forests in Madrid and Doñana National Park. In 2024, we contributed over 20,000 hours of activism. * At Zurich, we say it loud and clear: we’re proud of our colors and believe diversity makes the difference. Here, we don’t talk about disability—we talk about ability. **Being authentically yourself is our top priority**, without closets standing between us and without glass ceilings. 50% of our leadership positions are held by women (including the Executive Committee). Did you know we produce our own podcasts on sexual identity? We’re building a company where everyone is welcome. **And you might be wondering: Mariana, what will my day-to-day look like wearing the blue shirt? I love that you ask this question (I asked it myself back then):** We’re looking for a Manager to join the USM team. Your main objective will be to support intermediaries in managing new business operations and the portfolio of Individual Lines (Non-Life) policies. * Responsible for operational management of new business; experience in fleet insurance is valued. * Support and service to intermediaries aligned with established quality and service standards. * Proactively ensure all operations are completed on time, correctly, and with outstanding service. * Compliance with SLAs and other service indicators. * Identify potential incidents, report them, and follow up. * Participate in projects, including implementation of new products and campaigns (UAT). **By now, you’re probably asking yourself: “How do I know if I’m the right fit?”** Don’t worry—I won’t ask you to save the planet or meet 100% of the requirements. * Strong sense of responsibility. * Ability to work effectively in a team. * Decision-making and communication skills. * Proactivity. * Focus on excellence in service to intermediaries. * Positive attitude and willingness. * Capacity for learning. * Proficiency in Excel, Word, PowerPoint, etc. Right now, you’re either feeling the thrill of finding the perfect pair of jeans—or thinking, “This isn’t for me.” (If it’s not for you, that’s perfectly fine—we’ll surely cross paths again in the future.) Feel free to play matchmaker and share my contact with someone you think could be a great fit. At Zurich, we’re true **enjoyers of life**—we love living fully. I’ll let you know how we can make you happy, but for me, balancing work and personal life is essential. Here, flexible working hours and genuine digital disconnection are real. **\#BecauseWeAreZurich**, you can choose the benefits that best suit your needs. After all, tastes differ. * We offer an extremely flexible hybrid work model—work how and where you want within Spain. We’ll support you with a home office allowance. * We trust in the “learn-by-doing” philosophy, enabling you to move across departments locally or internationally through our “Talent in Motion” program. For continued development and growth: English classes, training, and personalized mentoring. * We aim to reinvent flexible compensation. With our benefits allowance, you can choose what fits you and your needs best: private health insurance, childcare, training, meal vouchers… and much more! * We love drawing smiles—and at Zurich, we know it’s easier than it seems, which is why we’re activists. Why not dedicate an entire day to the cause that matters most to you? * Referral bonus if you recommend talent like yourself. We’re not looking for perfection—but if you know someone awesome, please share my contact. I’d love to meet them. * If you’re sporty, at Zurich we’re going for gold! Marathons, races, gym discounts—and much more. 3, 2, 1… warm up—we’re off! * Prefer beach or mountains? You’ll enjoy 25 vacation days plus your insurance day and birthday for doing what you love most. But don’t be fooled—this is real disconnection. Because yes, we all deserve a break and to enjoy life—that’s two days. * At Zurich, we think about your future and offer retirement planning and life insurance. * We seek the best prices for you! You’ll have access to thousands of discounts on insurance and banking products. If you’ve made it this far, THANK YOU for reading. What did you think? Are we awesome—or not? If you felt butterflies in your stomach and believe we’re a good match, send up smoke signals—or your CV, if smoke isn’t your thing. To wrap up: would you like to know what others who are part of Zurich think? I’d say we remain among the top employers in Spain according to Top Employers España—but I encourage you to check our Glassdoor profile so they can tell you themselves. No tricks, no gimmicks. I hope to meet you very soon. Mariana Malnis
