Senior Customer Engineer

Description

Summary: Hardal is seeking a skilled Customer Engineer to lead client success, ensuring satisfaction, solving challenges, and identifying upsell opportunities for their measurement analytics stack. Highlights: 1. Lead client success efforts, ensuring satisfaction and retention 2. Shape client success strategy and scale operations 3. Be one of the first employees of a fast-growing team **About the Role** Hardal is your new measurement analytics stack with server\-side, first\-party, and privacy\-focused. We're looking for a skilled Customer Engineer to lead client success efforts, ensuring satisfaction, solving challenges, and unlocking upsell opportunities. **Your Key Responsibilities:** This role is critical to Hardal’s growth and demands a blend of technical problem\-solving, strong client communication, and strategic thinking. **Client Success:** Ensure clients achieve their desired outcomes, delivering high satisfaction and retention. **Problem\-Solving:** Address client issues quickly and effectively, collaborating closely with the Product and Sales teams to find solutions. **Upselling:** Identify opportunities to introduce clients to additional Hardal products, enhancing their value and driving revenue growth. **Support:** Act as the first point of contact for technical and account\-related inquiries, delivering exceptional service. **Growth Contribution:** Help shape our client success strategy and play a pivotal role in scaling operations. **Requirements for Success:** * Proven \+3 years of experience in customer success, ideally in a SaaS environment. * Exceptional communication and client\-facing skills. * Strong problem\-solving and organizational abilities. * Ability to explain technical concepts in a simple, relatable way. * Self\-motivated, proactive, and client\-focused mindset. * Excellent English proficiency (written and spoken) * Experience in Martech or related industries. * Familiarity with analytics, tracking systems, or similar tools **What We Offer:** * Collaborate with like\-minded growth\-tech junkies * Recently seeded startup culture * Be one of the first employees of a fast\-growing team * Flexible working hours * Opportunity to shape measurement solutions and lead the change in marketing