### **Responsibilities** * Manage user incidents and requests, providing first- and second-level technical support. * Provide functional and technical support for internal business applications. * Administer and support system environments based on **Microsoft Azure**. * Coordinate and track tickets using **Jira**. * Collaborate on tasks related to information security and incident management. * Provide basic support for communications, networks, and technological infrastructure. * Perform queries and provide support for **SQL** databases. * Act as operational support for cybersecurity initiatives, business continuity, and compliance with security policies. * Document incidents, procedures, and technical solutions. * Participate in the continuous improvement of the company's IT systems and processes. ### **Requirements** * Minimum of **3 years** of experience in IT support, systems administration, or similar roles. * Knowledge and experience with **Microsoft Azure** environments. * Experience managing user incidents and supporting corporate applications. * Proficiency with **Jira** as a ticket management and tracking tool. * Knowledge of **SQL** for database queries and basic database support. * Valuable experience in system administration, networking, communications, and IT security. * Technical **English** proficiency is a plus. * Analytical ability, autonomy, and technical judgment for problem resolution. * Organized, proactive, service-oriented profile with strong teamwork skills. * Valuable experience in environments with high security and regulatory compliance requirements.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
