Tech Support Agent - German Speaker

Description

Summary: Seeking a Tech Support Agent for 2nd Level Support to analyze and resolve complex technical inquiries related to domains, hosting, web, and email services for the Swiss market. Highlights: 1. Handle complex technical inquiries and incidents in 2nd Level Support. 2. Support and develop a diverse portfolio of Swizzonic products and services. 3. Opportunity to participate in cross-functional technical projects. For our Customer Service team, we are looking for a **Tech Support Agent – 2nd Level Support** to support our **Swiss market**. In this role, you will be responsible for analyzing and resolving complex technical inquiries related to **domains, hosting, web, and email services**. You will support and further develop a diverse portfolio of **Swizzonic products and services**, while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems. **Your Responsibilities:** * Handle **technical inquiries and incidents** within **2nd Level Support** * Analyze and resolve **complex issues** related to: + Domains \& DNS + Hosting + Email services + Web technologies * Take over **escalations from 1st Level Support** and drive them through to full resolution * Coordinate with **internal teams, partners, and domain registries** * Document solutions and contribute actively to the **continuous improvement of processes and service quality** * When required, support customers via **chat, email, and phone** * Assist in **project implementation and coordination** * Participate in **cross\-functional technical projects** **Requirements** * **Native or equivalent\-level German** (written and spoken) – mandatory + **Swiss German** is a strong plus * **Fluent English** – mandatory + **French or Italian** are an advantage * **Commercial or technical diploma in IT** or a related field * Previous experience in **customer service**, ideally in a technical environment * Strong **customer\-oriented mindset** * A true **team player** with excellent communication skills * Clear, structured, and detail\-oriented way of working * Fast learner with a **high technical affinity**, particularly in **web technologies and website design** * Experience with **CMS systems (WordPress)** is a plus **Right to Work** At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. **"Come as you are"** Everyone is welcome here. Diversity \& Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.