Spa Manager

Description

We are seeking an experienced **Spa Manager** with leadership skills and a strong customer orientation to oversee the daily operations of our spa, ensuring an **exceptional experience for every client and a professional, motivating work environment for the team**. The selected candidate will be responsible for the operational, commercial, and administrative management of the spa, ensuring compliance with quality, profitability, and service standards. Key Responsibilities * Supervise daily spa operations and ensure excellence in service delivery. * Lead, coordinate, and motivate the team of therapists and front-desk staff. * Manage staff schedules, shifts, and workforce planning. * Ensure adherence to protocols, hygiene standards, and quality requirements. * Manage inventory, orders, and stock control of products. * Handle incidents and resolve client-related issues professionally. * Drive sales of treatments. * Analyze performance results, KPIs, and operational reports. * Coordinate commercial initiatives and promotions together with the marketing department. * Guarantee a premium client experience and foster customer loyalty. Requirements * Minimum 2 years of experience managing spas and wellness centers. * Demonstrated leadership and team management capabilities. * Excellent customer orientation and communication skills. * Organized, proactive, and solution-oriented profile. * Knowledge of spa operations, sales, and administrative control. * Intermediate level of English (additional languages are valued). * Proficiency in computer tools and reservation systems. Benefits: * Flexible working hours Experience: * Front desk: 1 year (desirable) Work location: On-site employment