**DEPARTMENTAL RESPONSIBILITIES** * Attend and participate daily in the food \& beverage department’s “briefing”. * Attend and participate monthly in departmental meetings, providing ideas and improvements regarding operations, customer service, and team working conditions. * Communicate any improvement opportunities affecting the hotel, the department, or its mission to your direct supervisor in an appropriate manner. * Comply with departmental standards and procedures as well as those applicable to all hotel employees. **JOB-SPECIFIC RESPONSIBILITIES** * Assign, coordinate, and supervise operational tasks and work with other departments to ensure efficient department functioning. * Counsel and, if necessary, discipline and document employees on job-related matters. * Report and manage maintenance repairs when needed, forwarding requests to the appropriate department; follow up to ensure maintenance and repairs are completed. * Maximize seating capacity across different outlets by strategically managing reservations and confirming guest attendance via email or phone. * Use credit card authorization forms for table reservations of more than 6 (six) guests, emphasizing our cancellation policy with corresponding penalties to minimize no\-shows. * Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact ensuring fair treatment and the open door policy. * Meet deadlines for assigned tasks maintaining high performance standards and complying with the quality standards of a 5-star luxury hotel such as Marbella Club. * Ensure compliance with quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings. * Prepare and review written documents (e.g., daily logs, letters, memos, reports), including proofreading and editing written content to ensure accuracy and completeness. * Ensure employees are trained on company core values, job roles, responsibilities, and technical and service aspects of their work. * Prepare and conduct employee performance reviews. * Welcome and recognize all guests according to company standards, anticipate and address guest service needs, assist persons with disabilities, and thank guests with genuine appreciation. Communicate with others using clear and professional language. * Open, pour, and serve wine/champagne bottles, possess knowledge of the hotel's wine list, make recommendations and suggestions to ensure guest satisfaction. * Ensure excellent table service by following established service protocols, cleaning tables after each course—meal, drink, dessert, coffee, etc.—removing all tableware and leaving the table clean and properly reset for the next service. * Assist other staff members to ensure adequate coverage and prompt customer service. * Exchange information with other employees using electronic devices (e.g., mobile phones, radios, and email). Specific knowledge: * Extensive culinary and service protocol knowledge. * In-depth product, brand, and market competition knowledge. * Familiarity with Marbella Club Hotel’s management computer systems. Languages: * Spanish * Proficiency in English with a minimum required level of B2\. * A third language is a plus. Position-specific requirements: * High school diploma. * Minimum of 6 months of related work experience as Section Manager. * Flexibility to adapt working hours to meet customer and hotel needs. * Class B1 driver's license\. * Food Handler’s Certificate * Cardiopulmonary Resuscitation and Defibrillator Course