Sales Associate (M/F)

Description

Job Summary: We are seeking a Sales Associate for Hermès Marbella who delivers exceptional customer service, drives store revenue, and embodies the values of the Maison. Key Highlights: 1. Provide excellent customer service and support in-store sales. 2. Act as an ambassador of the Maison and share its values. 3. Develop communication skills, active listening, and teamwork abilities. Sales Associate position at the Hermès Marbella store. Fixed-term discontinuous contract for summer 2026 campaign reinforcement\. **MISSION** Deliver exceptional customer service. Support colleagues in their sales efforts to drive store revenue. Represent the company’s values to all customers and colleagues. Develop sound knowledge of the Maison’s culture and values. **KEY RESPONSIBILITIES** **1\. Sales \& Service** * Contribute to store revenue through sales. * Demonstrate warmth and patience in all interactions with our customers, consistently maintaining a positive attitude. * Manage customer requests and ensure effective communication with both the customer and involved colleagues *.* * Develop knowledge of after-sales processes. * Proactively familiarize oneself with merchandise to enhance product knowledge. * Ensure strong communication with the customer during the sales ceremony and in after-sales. * Demonstrate active listening skills to better understand the customer and earn their loyalty and long-term relationship. * Accuracy in CRM entry and customer data recording. * Active participation in in-store communications, such as daily morning briefings. * Demonstrate excellent communication skills — oral and written. * Maintain store standards and be familiar with daily procedures. * Ensure merchandise is handled with care and consideration. * Adhere to and respect the Maison’s processes. * Familiarize oneself with basic visual merchandising concepts — front and back office. * Familiarize oneself with products across métiers. * Participate in and complete all provided training. * Share information with colleagues and proactively convey training content during customer interactions. **2\. Customer** * Ensure strong communication with the customer during the sales ceremony and in after-sales. * Demonstrate active listening skills to better understand the customer and earn their loyalty and long-term relationship. * Accuracy in CRM entry and customer data recording. **3\. Standards** * Active participation in in-store communications, such as daily morning briefings. * Demonstrate excellent communication skills — oral and written. * Maintain store standards and be familiar with daily procedures. * Ensure merchandise is handled with care and consideration. * Adhere to and respect the Maison’s processes. * Familiarize oneself with basic visual merchandising concepts — front and back office. * Familiarize oneself with products across métiers. **4\. Training** * Participate in and complete all provided training. * Share information with colleagues and proactively convey training content during customer interactions. **COMPETENCIES AND SKILLS** * Teamwork * Initiative * Demonstrate warmth and empathy, especially when handling objections * Remain calm under stress and demonstrate flexibility * Act as a true ambassador of the Maison * Maintain high personal standards * High level of English (minimum required level: B2\). Knowledge of additional languages is highly valued. *"Hermès Ibérica affirms its commitment to gender equality and equal opportunity at all levels and for all employees.* *As a responsible employer, we are committed to ethics, diversity, and inclusion.* *Join the human adventure of Hermès"*