**Description:** ---------------- ***Reception Manager \- 4\-Star Hotel*** ***O7 Hotels***, a rapidly expanding hotel group headquartered in Palma de Mallorca, is seeking to hire a Reception Manager for one of its 4\-star hotels in Puerto del Carmen, Lanzarote. ***O7 Hotels***, the hotel management company of **World2Meet**, operates 3\- and 4\-star hotels focused on delivering high\-quality guest experiences, with a strong commitment to professional development of its teams and excellence in customer service. ***What We Offer:*** * Employment at a 4\-star hotel in Lanzarote. * A stable position within a growing company. * Real opportunities for internal promotion. * A dynamic environment focused on guest experience and continuous improvement. ***Main Responsibilities:*** * Coordinate and supervise the reception team and its shifts. * Ensure excellent customer service and monitor guest experience throughout their stay. * Oversee cash reconciliation and guest billing. * Supervise reservation management, departmental documentation, and email correspondence. * Ensure accurate handover of information between shifts. * Guarantee compliance with procedures and quality standards. * Apply and promote upselling and cross\-selling techniques. * Manage and record guest incidents and complaints. * Coordinate with other departments (housekeeping, maintenance, F\&B). * Propose operational improvements as part of the continuous improvement process. * **Requirements:** --------------- ***You’ll be a great fit if you have...*** * Demonstrable qualifications for the position offered. * Proven prior experience in managerial roles within establishments with a minimum of 200 rooms and all types of room plans. Strong command of English and German. * Proficiency in Windows\-based software and other management and billing systems. * Terms and conditions are negotiable based on qualifications and experience