Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant for Fuerte Hotels to handle guest service and ensure the best possible experience during their stay at our Andalusian hotels. Key Highlights: 1. Opportunity to create new memories and immerse yourself in authentic experiences. 2. A unique work environment with top-tier professionals. 3. Development opportunities and career plans, including continuous training. **Description:** ---------------- We offer a **Reception Assistant** position at **Fuerte Hoteles**, Andalusian hotels providing the opportunity to create new memories and immerse yourself in authentic experiences—where you can discover the soul of Andalusia. You will be responsible for front desk operations and guest service throughout guests’ stays, as well as ensuring the best possible guest experience within the scope of your role. The spectacular location of **Fuerte El Rompido**, situated in the province of Huelva on an elevated site overlooking the natural landscape formed by the estuary of the Piedras River, makes it the ideal hotel for a family or couple’s getaway—and for enjoying sports in nature. **You’ll gain access to multiple benefits** You will work for Fuerte Group Hotels—a large family of top-tier professionals with nearly seven decades of experience in the hospitality sector, having grown differentiated brands especially across southern Spain. Competitive salary policy. A unique work environment and excellent workplace climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent—with special attention to improving your language skills. **Your daily routine will sound like this…** * Ensure achievement of departmental objectives and compliance with critical processes and service delivery standards established by the hotel. * Assign rooms according to optimization criteria for room distribution and guests’ preferences, where feasible. * Monitor arrival and departure lists, paying special attention to potential incidents or special needs (VIP guests, reduced mobility, children, etc.). Perform guest check-in and check-out. * Collaborate with other departments to deliver the best possible guest experience. * Actively participate in selling various hotel products and services (upselling, cross-selling, and ancillaries). * Answer the front desk telephone and manage wake-up calls, messaging, and mail services. * Receive, resolve, and redirect—where appropriate—guest feedback and complaints, aiming to maintain and achieve desired customer satisfaction levels. Log incidents in Polaris. * Handle foreign currency exchange and perform daily cash reconciliation at the front desk. * Process billing for all guest consumption and services provided by the hotel, and manage charge rejections (cancellations). * Process guest GDPR authorizations. * Record and archive room charge slips, and reconcile point-of-sale revenue collections. * Assist with front desk administrative tasks and document management. * Supervise and monitor hotel parking operations, reconcile and settle the parking cashier, and address any related incidents. * Safeguard guest belongings deposited at the hotel front desk. * Monitor Operational Ambience. * Carry out other duties within your competencies as assigned by your direct supervisor. * Comply with organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You’re ideal for this role if…** Bachelor’s degree in Tourism / Vocational Training Level I / Vocational Training Level II and/or Medium- or Higher-Level Vocational Training in Accommodation / Accommodation Management / Hospitality and Tourism—or equivalent. Minimum six months’ relevant experience in similar roles at 4-star or higher hotels is desirable. English, Level B1. German, Level A2. Hotel Management Software, Intermediate level. Microsoft Office, Intermediate level. Apply for this position now and join the Fuerte Group universe. Share this opportunity with your contacts—you can explore more job openings and learn about Fuerte Group Hotels at talent.fuerte\-group.com