At **GRUPO OSGA**, we are **COMMITTED TO DIVERSITY, INCLUSION, AND EQUAL TREATMENT AND OPPORTUNITIES**, and oppose any form of discrimination. Every day and in every position, we champion the genuine inclusion of individuals from vulnerable groups within our work teams, directing job offers to anyone who meets the required technical and academic qualifications—regardless of their condition, origin, situation, or gender. **WE ARE PEOPLE WHO INTEGRATE PEOPLE.** **JOIN GRUPO OSGA!** We are seeking a motivated individual eager to join an established and continuously growing project, with real opportunities for advancement within our work teams. Individuals in these roles are solution-oriented, flexible, organized, methodical, detail-oriented, capable of providing administrative support, and able to resolve daily service-related incidents and unforeseen events. **Position:** SERVICE MANAGER **What will you do?:** * Budgetary control and invoicing for each assigned contract. * Liaison with clients—including Public Administration bodies, private companies, and individuals—anticipating potential improvements or issues. * Support Grupo OSGA’s business development plan by preparing new service offerings and adjusting existing ones. * Data collection and collaboration on proposals alongside the Business Development Department. * Weekly visits to services located in the assigned geographical area X to supervise the performance of service staff and ensure compliance with client contracts. * Planning and allocation of human and material resources for services assigned within the Autonomous Community of Aragon. * Organization and oversight of work shifts, vacation periods, and staffing needs for service delivery. Supervision and support: if a Zone Supervisor is present in the team, you will provide support to them. * Supervise, approve, and manage the hiring of all service staff, covering various scenarios such as temporary replacements arising from vacations, temporary disabilities, leave requests, disciplinary actions, etc. Collaborate with the CEE Personnel Support Unit. * Collaborate with Grupo OSGA’s Support Unit in implementing and monitoring sociolaboral integration measures for employees with disabilities within work teams. * Manage and resolve employment-related incidents concerning individual workers—including temporary disabilities, paid leave, disciplinary actions, etc.—with support from Management and the HR Department. * Oversee and manage maintenance of machinery and tools belonging to each project. * Coordinate necessary job-specific training—including both skill- and competency-based training for effective job performance and occupational health and safety training. Identify training needs and coordinate implementation with the HR and PRL Departments. Documentary and technical management of quality controls, satisfaction surveys, etc., according to required frequency. Supervise compliance with internal policies and procedures regarding * Occupational Risk Prevention, Quality, and Environmental Management. **What are the requirements for this position?:** * Minimum 5 years’ experience in a similar role within a service-provision company. * Valid driver’s license—required for visiting services across assigned geographical areas. * Proficient use of Microsoft Office 365 suite: Outlook, Teams, SharePoint, and intermediate-to-advanced Excel. * Higher Vocational Training (FP Superior) qualification. * Training in Occupational Risk Prevention (PRL), Quality, and Environmental Management. * Possession of a Disability Certificate (equal to or greater than 33%) is desirable. * Commitment and availability. * Results orientation; ability to manage profit-and-loss accounts. * Anticipation and conflict management skills. * Attention to detail. * Organizational and problem-solving abilities. * People leadership skills. * Adaptability to change. * Empathy and assertiveness. * Willingness to take on new challenges. **Benefits:** * Company vehicle / mileage reimbursement * Mobile phone * Fuel card * Travel expense reimbursement * Flexible working hours **Organizational Reporting Lines:**  Hierarchical reporting to: General Director, Operations Director, Zone Manager.  Functional reporting to: HR Director, Development Director, Finance Director, and Department Heads.  Collaboration with: Zone Managers, departmental technicians.  Hierarchical supervision of: Zone Supervisors, Service Supervisors, Administrative Managers, and service staff.  Functional supervision of: Zone Supervisors, Service Supervisors, Administrative Managers, Reception Staff, and service staff. **Working Hours:** Full-time **Contract Type:** Permanent contract **Start Date:** As soon as possible. **Salary:** According to Valia **Location:** Cardenal Xavierre, Zaragoza **Vacancies:** **1**