At SOSMATIC, we are seeking a Helpdesk Technician for Custom Applications to provide support for platforms developed internally by a major educational institution. The selected candidate will be responsible for analyzing and resolving incidents related to the operation of these applications, used by students, teachers, and internal staff. Unlike traditional IT support roles focused on operating systems, hardware, or office tools, this position specializes in business applications. To succeed, the candidate must understand how these platforms operate, investigate functional and technical incidents, perform queries on SQL and MongoDB databases, and collaborate with development teams when necessary. \- Diagnose, analyze, and resolve technical incidents related to the institution's corporate applications. \- Identify functional and technical errors, document them, and collaborate with the development team for analysis and resolution. \- Register, prioritize, and track incidents using ticketing tools. \- Provide user support for the use and operation of the organization's custom applications. * 1 year of experience. \- Experience as an IT support technician. * Higher Vocational Training Certificate (FP de Grau Superior) * Spanish (advanced spoken and written) * Catalan (advanced spoken and written) * English (advanced spoken and written) * Competencies / knowledge: \- Technical knowledge of Windows environments and support tools. \- SQL and MongoDB. * Permanent employment contract * Full-time schedule * Gross monthly salary: 1500 * Additional information of interest: \- Permanent contract: long-term position. \- Working hours: Monday to Thursday, 9:00–17:45; Friday, 08:00–15:00. \- Hybrid work model: 2 days onsite, 3 days remote.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
