Customer Support Agent

Description

Job Summary: We are looking for a solution-oriented and persuasive individual with experience in tourism and customer management to handle telephone and email customer support, as well as back-office tasks within a dynamic company. Key Highlights: 1. Join a dynamic company expanding internationally 2. Positive work environment and continuous training 3. Teamwork capability and ease of using new technologies **Desired Profile** * If you come from the Tourism industry * If you have customer management skills * If you are solution-oriented, persuasive, and possess negotiation skills * If you wish to join a dynamic company expanding internationally * With a scale-up environment * Ability to track and confirm reservations, configure the website, and create offers. **Responsibilities:** * Main duties include telephone and email support for both direct customers and travel agencies regarding marketed tourism services. * Back-office tasks such as tracking and confirming reservations, handling incidents, configuring the website, and creating offers. **Requirements:** * Fluent English, both spoken and written, is mandatory * French is a plus * Proficiency in using new technologies and ability to learn quickly * Teamwork capability * Strong communication and writing skills * Organized and planning-oriented individual **What We Offer:** * Annual distribution of 10% of company profits * Fresh fruit, snacks in the office, and lunch provided Monday to Friday * Positive work environment * Continuous training * Full-time schedule Monday to Friday, plus one Saturday or Sunday per month on call (compensated) * Four weeks of remote work per year * Employment type: Full-time * Salary: €20\.000 gross/year * Study support * Permanent contract **Work Location:** On-site employment at our offices in Palma de Mallorca Employment type: Full-time **Working Hours:** * On-call * Day shift * Monday to Friday * 8-hour shift **Benefits:** * Study support * Option for permanent contract Salary: Starting from €20\.000,00/year Benefits: * Company events * Social events every Friday * Summer intensive working hours * Friday intensive working hours Work location: On-site employment