Benefits Analyst

Description

Summary: The Benefits Analyst provides administrative support for employee benefits and leave programs in Canada and the United States. Highlights: 1. Administrative support for social benefits programs 2. Support for annual and off-cycle enrollment 3. Assistance with vendor invoicing and data requests **JOB DESCRIPTION** ------------------- **Benefits Analyst** **Location:** Remote (WAH Canada) **Employment Type:** Full Time **Reporting to:** Deputy General Counsel & Head of HR **Compensation:** CAD $19.75 per hour **Location:** Remote (WAH Canada) **Employment Type:** Full Time **Reporting to:** Deputy General Counsel \& Head of HR **Compensation:** CAD $19\.75 per hour **ABOUT US** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority\-owned CX provider, delivering digital\-first, people\-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **HERE’S WHAT THE JOB REALLY LOOKS LIKE** The Benefits Analyst provides administrative support for employee benefits and leave programs in Canada and the United States. The position works under established procedures and escalates complex issues as needed. **HOW YOU’LL MAKE AN IMPACT** Benefits Administration: Perform administrative support for benefits programs, including health, retirement and voluntary benefits. **WHAT YOU’LL ACTUALLY DO** * Support leaves process and work permit tracking in Canada. * Support annual and off‑cycle enrollment by putting together employee data. * Assist with vendor invoicing and data requests. * Support process documentation and data clean‑up activities as needed. **ABOUT US** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority\-owned CX provider, delivering digital\-first, people\-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **HERE’S WHAT THE JOB REALLY LOOKS LIKE** The Benefits Analyst provides administrative support for employee benefits and leave programs in Canada and the United States. The position works under established procedures and escalates complex issues as needed. **HOW YOU’LL MAKE AN IMPACT** Benefits Administration: Perform administrative support for benefits programs, including health, retirement and voluntary benefits. **WHAT YOU’LL ACTUALLY DO** * Support leaves process and work permit tracking in Canada. * Support annual and off‑cycle enrollment by putting together employee data. * Assist with vendor invoicing and data requests. * Support process documentation and data clean‑up activities as needed. **QUALIFICATIONS** ------------------ **WHAT’LL SET YOU UP FOR SUCCESS** * 2 years of experience in HR administration, benefits, or a related role. * Basic understanding of employee benefits processes. * Strong attention to detail and data accuracy. * French speaking preferred. **WHAT’LL SET YOU UP FOR SUCCESS** * 2 years of experience in HR administration, benefits, or a related role. * Basic understanding of employee benefits processes. * Strong attention to detail and data accuracy. * French speaking preferred. **WHY ALORICA?** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employee\-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. **What We Offer:** * Competitive base pay with performance\-driven incentives * Comprehensive benefits including medical, dental, vision, and 401(k) * Career development through Alorica Academy's open\-access courses * Real opportunities to grow within a global organization * Access to our employee assistance program * A collaborative, inclusive culture where innovation happens **Our Values** **Bold** – We challenge conventions and take smart risks **Relentless** – We deliver results, no matter what it takes **Connected** – We work as One Alorica because we're stronger together **True** – We show up as our authentic selves, every single day **Ready to Join Us?** If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today! **Equal Opportunity Employer – Veterans/Disabled** DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.