Bellboy / Bellhop

Description

Job Summary: At Boho Club, we are seeking a Bellboy / Bellhop to deliver exceptional and personalized service, serving as the first point of contact for guests and ensuring an outstanding experience from arrival onward. Key Highlights: 1. Deliver exceptional service at a luxury resort 2. Be the first point of contact and assistance for guests 3. Collaborative work environment with professional development We’re looking for talent at Boho Club! **Bellboy / Bellhop** * Position: Bellboy / Bellhop * Reports to: Front of House Manager * Responsibilities: Deliver exceptional service at our resort and serve as the first point of contact and assistance for our guests. **Job Requirements:** \- Basic education (Tourism-related training is a plus). \- Experience: Minimum 1 year in hotels in customer service, concierge, or bellhop roles. \- Languages: Spanish (Native/Professional) and English (Intermediate fluency essential for direct communication with international guests). \- Additional languages highly valued (French / German / Italian / Russian). **Primary Job Objective:** Work proactively and passionately alongside the team to develop a sustainable business. Provide outstanding and personalized service to our customers and guests, aligned with Boho Club’s vision and values. Deliver an excellent guest experience from the moment they step onto the resort premises. Responsible for the following duties: **Team & Development** Foster a culture of excellence within the team. Assist in the training and development of new team members. Embody a philosophy of creation and encouragement at our resort to ensure strong team spirit. **Guest / Operations** Provide a warm, courteous, and professional welcome to customers and guests upon arrival. Assist with handling, transportation, labeling, and secure storage of luggage during check-in and check-out. Accompany guests to their rooms, thoroughly explaining room features and resort services and facilities. Handle delivery of messages, packages, amenities, or newspapers to rooms as required. Maintain order, flow, and cleanliness in the main entrance area, lobby, and luggage storage room. Work closely with the Reception team to anticipate daily arrivals and departures. Know Boho Club’s full service offering inside out to accurately inform, guide, and assist guests. Strictly respect guest and/or customer privacy. Ensure a safe working environment in accordance with established resort procedures and policies. Maintain optimal sanitary and hygiene conditions. Maintain professional and friendly interactions with colleagues. Comply with, and enforce, organizational standards for quality, safety, and health protection. Ensure guest satisfaction by meeting quality standards. **Other** This job description serves as a guideline and may be modified according to evolving company needs. Applications are processed continuously, and the position will be filled as soon as possible. **We Offer:** * Professional training and development plan. * High emotional salary. Positive work environment. * Two days off. * Third-party benefit advantages. Job Type: Full\-time Work Location: In person