Receptionist

Description

Job Summary: We are seeking a Receptionist for BLUESEA Hotels to ensure professional and friendly guest service, delivering a memorable experience. Key Highlights: 1. Experience in hotel customer service and property management systems (PMS). 2. Proficiency in Spanish and English; other languages are valued. 3. Organizational skills, multitasking ability, and quality orientation. **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that every stay is better than the last, embracing forward-thinking, flexible, and responsible management. We are currently expanding our team and looking to hire a Receptionist to guarantee professional and friendly service to our guests, contributing to a memorable experience during their stay. **Responsibilities:** * Greet and assist guests, managing check-in, check-out, and reservations. * Provide information on hotel services, facilities, and activities. * Resolve guest issues, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Manage phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Previous experience as a receptionist or in customer service within hotels or tourist accommodations. * Familiarity with hotel property management systems (PMS) and basic office software. * Strong oral and written communication skills in Spanish. * Strong oral and written communication skills in English; knowledge of additional languages is an asset. * Ability to organize and manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development. * Valuable accommodation