Job Summary: ABBA Hotels is seeking a Receptionist to join its team, delivering first-class customer service and managing reservations, billing, and daily closings at the ABBA Comillas Hotel. Key Highlights: 1. Join a growing hotel chain. 2. Dynamic and professional work environment. 3. Opportunities for professional development and growth. **Description:** ---------------- At **ABBA Hotels**, we take pride in offering exceptional experiences to our guests. To continue delivering top-tier service, we are seeking a **RECEPTIONIST** to join our team at the **ABBA Comillas Hotel**. If you are passionate about hospitality and customer service, this is the perfect opportunity for you. Responsibilities: * **Customer Service:** Provide friendly and professional service to guests both in person and over the phone, ensuring their satisfaction and comfort. * **Check-in/Check-out:** Efficiently process guest arrivals and departures, ensuring correct room assignments and accurate information registration. * **Rate Modifications:** Adjust and update rates on various OTA (Online Travel Agencies) platforms in accordance with hotel policies. * **Reservation Management:** Handle and coordinate room reservations, both individual and group bookings, ensuring availability and occupancy control. * **Billing:** Process and issue invoices for rooms and meeting spaces, verifying charge accuracy and transaction correctness. * **Daily Closing:** Perform daily hotel activity closing, including account reconciliation and report preparation. * **Cash Reconciliation:** Conduct daily cash reconciliation, monitoring and recording income while ensuring fund consistency. * **Email Management:** Monitor and manage the hotel’s email inbox, responding promptly and professionally. * **Charge Supervision:** Review and ensure correct allocation of charges to rooms and meeting spaces, preventing discrepancies and errors. We Offer: * Opportunity to join a growing hotel chain with development prospects. * Immediate hiring. * Fixed-term discontinuous contract. * Full-time schedule of 40 hours per week. Rotating shifts: morning, afternoon, and night. * A dynamic and professional work environment within a renowned hotel chain. * Opportunities for professional development and growth. * Compensation according to collective agreement + prorated extra payments + holidays worked paid at 175%, as stipulated by the Cantabria Hospitality Collective Agreement. **Requirements:** --------------- * Prior experience in similar roles within the hotel industry. * English C1 level (other languages are also valued). * Exceptional communication skills and strong customer orientation. * Ability to work independently and as part of a team. * Knowledge of Tesipro. * Familiarity with billing tools and cash handling. * Personal vehicle for commuting to the workplace.