Public Relations

Description

Job Summary: Princess Hotels & Resorts is seeking a Public Relations professional to comprehensively manage customer experience, enhance online reputation, and support event coordination. Key Responsibilities: 1. Manages customer experience and resolves incidents 2. Improves online reputation and manages customer satisfaction 3. Provides personalized attention to VIP customers and supports events **Description:** ---------------- Princess Hotels \& Resorts is seeking Public Relations professionals for our hotels in the Taurito area. As a Public Relations professional, your main responsibilities will be as follows: * Resolving incidents and complaints, managing comments and suggestions, and following up to ensure each guest enjoys their stay at the hotel to the fullest. * Attending to VIP guests, groups, guests with special needs, repeat guests, etc. * Managing guest wishes and special requests before and during their stay. * Providing personalized and proactive guest service, anticipating guests’ needs and desires to foster loyalty. * Managing and improving online reputation (responding to reviews and monitoring and analyzing satisfaction index trends across various platforms). * Processing customer survey data and data from other channels, and analyzing results to identify service improvement opportunities. * Managing and following up on post\-stay complaints. * Supporting event coordination. * Accompanying visits and conveying information about the hotel and its values to external partners or potential future guests. * Organizing and updating guest-facing information channels (preparing signage, updating digital information, supporting implementation of commercial offers, etc.). * Monitoring hotel-related information published by external partners (reviewing tour operator catalogs). * Interdepartmental communication (service orders, coordinating special guest requests, supporting service improvement implementation). We are looking for dynamic, highly assertive, and solution-oriented individuals. *At Princess Hotels Canarias, we are committed to equality and sustainability.* *Individuals participating in selection and evaluation processes will be assessed objectively and transparently based on the job requirements, respecting the principle of equal opportunity between women and men.* *Princess Hotels \& Resorts is a hotel chain specializing in vacation and urban hotels located in top-tier tourist destinations, enjoying prestige, trust, and recognition from our customers since its inception. Founded in 1967, it ranks eighth in the Spanish market, with over 5,300 employees and 22 properties, offering nearly 10\.000 rooms to customers.* **Requirements:** --------------- * Minimum one year of prior experience in this field. * English and German. Desirable: * Prior experience in 4-star hotels. * Education related to this field.