Night Receptionist

Description

Position Summary: We are seeking a proactive and organized Night Receptionist with excellent service orientation to ensure guest satisfaction in a dynamic environment. Key Highlights: 1. In-person and telephone customer service, resolving questions and needs 2. Nighttime supervision of the establishment, access control, and incident management 3. Management of reception processes and daily closing administrative tasks DESCRIPTION Pierre et Vacances is looking for a **Night Receptionist** to join our team at the Hotel Salou Sunset in Tarragona. If you are passionate about hospitality and seeking an opportunity to grow professionally within a dynamic environment, this is your chance! We seek a proactive, organized individual with outstanding service orientation to ensure guest satisfaction during the night shift. **Main Responsibilities:** * **Customer service**, both in person and by telephone, resolving questions and needs with excellent interpersonal skills. * **Reception processes**, including late check-in and late check-out, ensuring smooth operations and warm welcome. * **Nighttime supervision of the establishment**, access control, and detection of incidents. * **Coordination with other departments** to ensure prompt issue resolution. * **Secure custody** of keys, documents, and sensitive data. * **Daily closing administrative tasks**, PMS reconciliation, billing, and payment tracking. * **Incident logging and report preparation** to ensure operational continuity. * **Preparation of documentation** **What We Offer:** * Temporary seasonal contract to reinforce staffing * Initial on-the-job training * 20% discount on accommodations across the chain * Excellent working atmosphere Join a dynamic and professional team within an internationally expanding company. If you meet the requirements and are seeking a new challenge in the exciting world of hospitality, we want to meet you! REQUIREMENTS **Essential Requirements:** * Proven prior experience of at least 3 years in similar roles, preferably within the hotel or tourist apartment sector. * Proficiency in English, both spoken and written, to communicate fluently with our international clientele. * Excellent communication and customer service skills. * Ability to operate hotel management systems (PMS). * Organized, solution-oriented individual with strong attention to detail. * Availability to work rotating shifts. **Desirable:** * Knowledge of additional languages. * Experience in conflict resolution.