Job Summary: We are seeking a passionate Guest Experience Agent dedicated to hospitality to ensure memorable experiences and high guest satisfaction standards. Key Highlights: 1. Ensure memorable experiences for guests 2. Supervise touchpoints and satisfaction 3. Passionate about hospitality and excellence **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to evolve so that every stay is better than the last, committing to cutting-edge, flexible, and responsible management. We are currently seeking to fill the position of Guest Experience Agent. We seek individuals passionate about hospitality and excellence. Your mission will be to ensure memorable experiences for our guests, supervising every touchpoint and guaranteeing high standards of satisfaction and loyalty. **Responsibilities:** * Define, implement, and update corporate technical standards and maintenance plans. * Coordinate and provide technical support to Hotel Maintenance Managers. * Supervise compliance with preventive, corrective, and predictive maintenance. * Monitor OPEX budget and participate in CAPEX investment planning and tracking. * Certify, coordinate, and evaluate national-level suppliers and contractors. * Ensure compliance with applicable legal and technical regulations (PCI, legionella, elevators, occupational health and safety, OCAs). * Conduct periodic technical audits and track action plans. * Drive energy efficiency, sustainability, and continuous improvement projects. * Prepare technical and financial reports for Management and the Operations Committee. **Requirements:** --------------- * Technical/Senior Engineering degree or Higher Vocational Training (FP Superior) in industrial fields. * Minimum 4–6 years’ experience in hotel maintenance, facility management, or multi-site corporate environments. Experience in hotel chains, energy efficiency, and technical English is desirable. * Solid knowledge of electricity, HVAC, plumbing, and civil works. * Familiarity with technical and legal regulations applicable to the hotel sector. * Technical and economic analytical capability. * Proficiency in management tools (Excel, technical reporting).