Front Office Supervisor

Description

Job Summary: Leonardo Hotels is seeking a Front Office Supervisor with a passion for hospitality to ensure a memorable and seamless experience for guests. Key Highlights: 1. Leadership role to make a difference in the guest experience 2. Stimulating work environment and professional development 3. Being part of an internationally expanding hotel chain DESCRIPTION ### **Leonardo Hotels is seeking a Front Office Supervisor** Leonardo Hotels, the European division of Fattal Hotels with over 200 hotels across Europe, Great Britain, and Israel, continues its growth and invests in talent within the food & beverage and hospitality sectors as an essential component of the customer experience. At Leonardo, we live our motto: BE YOURSELF. We believe in people with initiative, professional judgment, and passion for service. In the Leonardo Family, your ideas and your way of doing things add real value. Do you have a passion for hospitality and are you looking for a leadership role where you can truly make a difference? At Leonardo Hotels, we value excellence and dedication! We are seeking a **Front Office Supervisor** with at least 3 years of experience to join our dynamic team. **Your Primary Mission:** You will be our guests’ primary host, ensuring every stay is memorable and seamless from the moment they cross our doors. Your role will be pivotal in maintaining the high service standards that define us. **Your Key Responsibilities:** * Efficiently, professionally, and warmly process guest check-in and check-out. * Process all financial transactions (cash and credit cards) strictly following our established procedures, ensuring accuracy and security. * Welcome each guest in a friendly, prompt, and professional manner to create an exceptional first impression. * Register guests, issue room keys, and provide detailed information about hotel services and room layouts, ensuring guests feel comfortable and well-informed. * Proactively identify opportunities to improve room occupancy and revenue, contributing to the hotel’s financial success. * Relay any guest requests, incidents, or needs to management for follow-up and resolution, ensuring continuous satisfaction. * Address and resolve guest complaints proactively and effectively, always seeking the best possible solution. * Implement service recovery actions whenever necessary to ensure full guest satisfaction and exceed expectations. * Perform other tasks assigned by management, demonstrating flexibility and commitment to the team. **What We Are Looking For:** * Minimum of 3 years of proven experience in similar roles within the hotel industry, preferably in reception or supervisory positions. * Proficiency in **English** is mandatory (C1 level or higher), both spoken and written. Additional languages are a plus. * Excellent communication and customer service skills, as well as strong conflict-resolution abilities—you are the hotel’s visible face. * Ability to manage multiple tasks simultaneously, prioritize effectively, and work independently and efficiently. * A positive, professional, and service-oriented attitude is essential. * Familiarity with hotel property management systems (PMS) and office software. **Why Join Leonardo Hotels?** We offer a stimulating work environment, opportunities for professional development, and the chance to be part of an internationally expanding hotel chain. Your **experience** and your **supervisory expertise** in **reception** will be key to our success!