Operations Manager**Location****:** Spain, Alicante **Job category****:** Operations Leadership **Language****:** English, Spanish Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as an Operations Manager, where you’ll lead a new client account, drive growth, and collaborate with top\-performing teams to deliver outstanding results. Ready to make an impact? Apply now and let’s start something brilliant! **What's in it for YOU!*** International and inclusive environment * Supported, encouraged, and welcome from day one * Continuous development \- internal learning platforms and external training * Modern and comfortable office and relaxing spaces to take a break * Flexible work schedule * Life\-work balance * On\-site working model * Corporate benefits and discounts **To be successful in this role, the following is needed:*** Previous experience of CX and/or BPO environment at OM or similar level * Experience in Team management * Able to manage profit and loss * Strong verbal and written communication skills * Ability to build lasting relationships with internal stakeholders * Skilled at working with clients and their needs * Positive attitude and willingness to provide brilliant customer experience * Belief that customers deserve more than just support * C1 or native written and spoken proficiency in Spanish and English * B1 level of German would be an advantage **Closing date for applications is 31st January 2025\.****Please include a full CV in English.** At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. *“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*