Technical Support Technician

Description

Job Summary: Technical Support Technician providing daily support to the After-Sales Service (SAT) department for BVI’s installed base of ophthalmic medical equipment. Key Highlights: 1. Practical and customer-oriented position with a focus on field service. 2. Ideal for a junior or intermediate technician seeking professional development. 3. Role offering opportunities for continuous improvement of processes and documentation. **Job Requisition No** VN8384 **Work Location Name** Spain \- Barcelona **Worker Basis** Full Time **Worker Type** Employee **Contract Type** Permanent **Applications Close Date** Jun 2, 2026 **Purpose** As a **Technical Support Technician**, you will be responsible for supporting the daily activities of BVI’s After-Sales Service (SAT) department for its installed base of **ophthalmic medical equipment** in Spain. This is a practical, customer-oriented role focused on delivering field service, on-site technical support, and equipment maintenance. The position is based in **Madrid**, involving travel to customers in coordination with technicians located in both Madrid and Barcelona. This position is ideal for a **junior** or **intermediate-level** technician aiming to develop professionally within the technical service area of ophthalmic medical devices. **Key Responsibilities** * Install, perform preventive maintenance, resolve incidents, and carry out corrective repairs on ophthalmic medical equipment from leading global ophthalmic brands, at customer sites. * Visit clinics and hospitals to ensure proper equipment functionality and customer satisfaction. * Serve as the technical point of contact during service visits, inspections, and follow-ups. * Support the sales team and product specialist teams in executing technical service activities in the field. * Accurately complete service reports, work orders, and related documentation in SAP BUSINESS ONE and SALESFORCE systems. * Assist in managing and utilizing demonstration equipment, loan/swap equipment, and workshop equipment when required. * Provide field-based feedback to support continuous improvement of processes, documentation, and training materials. * Travel up to 40**%** of the time within Spain to support customers and service-related activities. **Qualification** * Technical education in medical devices, biomedical engineering, electromechanics, or a related field. * Entry-level experience in technical service, technical support, or equipment maintenance (experience with medical devices is preferred). * Strong customer orientation and excellent communication skills. * Willingness and ability to travel frequently within Spain. * Fluency in Spanish and basic English proficiency for internal communication. * Valid driver’s license. **Company** BVI® is refocusing the future of vision. As one of the fastest\-growing, diversified surgical ophthalmic businesses in the world, our purpose\-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single\-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries. We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus. Learn more at www.bvimedical.com