**Description:** ---------------- At Helphone, we grow together! We are pleased to offer you the opportunity to join our team as an IT Support Technician and provide high-quality technical assistance to our customers. This is an on-site position at our offices in Pamplona. Are you interested in learning about the challenge? Keep reading! What responsibilities will you have? * Provide technical support to users (by phone / remote control / on-site) * Resolve issues related to hardware, software, and connectivity * Log and track customer incidents and requests in the system * Identify common issues and suggest solutions to improve technical support efficiency * Deliver an excellent customer experience, ensuring clear and effective communication at all times * Network support What do we offer? * Remote work option * Highly skilled and collaborative team * Competitive remuneration and benefits package: * In-house collective agreement * Up to 25 working days of vacation * Personal leave day * Additional 16 hours for accompanying family members to medical appointments * Option of 12 or 14 monthly payments (12 regular monthly payments plus two extra payments in June and December) * Flexible compensation: childcare vouchers and private health insurance * Educational support for children Is this the opportunity you’ve been waiting for? Apply now! At HELPHONE SERVICIOS INFORMÁTICOS S.L., we foster an inclusive and diverse environment where equality is a core value. Helphone is committed to offering equal opportunities to all individuals without distinction. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- What are we looking for in you? * Higher Vocational Training Degree in Network Systems Administration (ASIR) * One year of experience in similar roles * Experience resolving first-level incidents * Valid driver’s license and personal vehicle * Intermediate/advanced level of English (B2)