Job Summary: We are seeking a Helpdesk Support Technician to provide nationwide technical support to users, ensuring efficient and high-quality systems within a leading multinational company. Key Highlights: 1. Immediate incorporation in a leading multinational company 2. Continuous and specialized training 3. Opportunity to grow and develop your career Sant Cugat del Vallès, B, ES, 08174 **Key Area:** Information Technology and Cybersecurity **Experience Level:** Professionals with experience **Contract Type:** Permanent contract **Full-time/Part-time:** Full-time **Weekly Hours:** 40 **Remote Work:** On-site **Application ID:** 5187 **Publication Date:** 16 Apr 2026 DEKRA is a leading multinational company in testing, inspection, and certification services, committed to product safety and regulatory compliance in national and international markets. At DEKRA Spain, the IT department provides technical support and service to all users nationwide, ensuring the proper functioning of systems and work tools. Currently, we are looking to hire a Helpdesk Support Technician to support users across Spain, acting as the primary contact point for resolving incidents and ensuring an efficient and high-quality technological experience. **Responsibilities:** * Manage incidents and requests via ticketing tools (Jira, ServiceNow, or others). * Provide technical support for operating systems (Windows, macOS, Linux). * Diagnose and resolve hardware- and software-related incidents. * Manage basic networks (TCP/IP, DNS, DHCP, VPN). * Configure and maintain peripherals (printers, scanners, etc.). * Administer users in Active Directory (onboarding, offboarding, modifications). * Create and manage email accounts (Office 365\). * Perform equipment inventory and IT asset management (owned and leased assets). * Provide remote support using tools such as TeamViewer or AnyDesk. * Collaborate with other technical teams to resolve complex incidents. **Requirements:** * Education: Intermediate or higher degree in Computer Science or related field. * Minimum 1\-2 years’ experience in IT / Helpdesk support. Experience providing remote user support. * Desirable: Knowledge of SharePoint, Power Automate, Power Apps. Experience with ERP/CRM systems. Experience in cloud environments (Google Workspace, Office 365\). * Languages: English at B1\-B2 level. **Technical Skills:** * Operating Systems: Windows, macOS, Linux. * Networking: TCP/IP, VPN, DNS, DHCP. * Ticketing tools. * Office 365 and email management. * Active Directory. **Key Competencies:** * Customer orientation. * Problem-solving ability. * Organization and time management. * Teamwork. * Multitasking ability. * Communication skills. **What We Offer:** * Flexible schedule and work-life balance: Intensive working hours during summer, Christmas, and every Friday throughout the year. * Corporate benefits: Access to private health insurance, meal vouchers, and the possibility of attending English classes. * Exclusive discounts on clothing, leisure, electronics, and travel agencies. * Continuous and specialized training to enhance your professional development. * Immediate incorporation into a leading multinational company in the fields of Inspection, Certification, and Testing. * Permanent contract offering job stability. * Location: Barcelona. * Work Modality: On-site with one flexible remote workday per week. We offer you an excellent opportunity to grow and develop your career within a leading multinational organization. For more information about us or what we do, visit https://careers.dekra.com