**Join our ServiceDesk team at NexTReT!** We are looking for a system operator to join our 24x7 ServiceDesk team, composed of 12 professionals. **What will you do at NexTReT?** Your mission will be to provide high-quality support for NexTReT's systems and those of our clients. * Monitoring services, devices, infrastructures, and applications. * Notification, escalation of requests and incidents. * Procedure-driven operations. * Creation and updating of procedures. * Preparation of reports with guidance procedures. * Centralized online user support. **How do we envision you?** * Attitude and willingness to learn. * We are looking for someone with vocational training in a technical field. * With one to two years of experience in a similar role (Helpdesk, technical support, operator, administrator...) * It will be an advantage if you have knowledge of English and Catalan. **What do we offer?** * Contract: Indefinite. * Schedule: Rotating shifts including mornings (7am\-3:15pm), afternoons (3pm\-11:15pm), and nights (11pm\-7:15am), covering Mondays through Sundays and holidays. The usual structure is 4 days of work \- 4 days off, with 16 additional coverage days and an annual pool of 150 hours to distribute. * Salary: 18,000€ gross annually. * Mode: 100% on-site. * Location: Offices in Barcelona (Rambla Cataluña 33\) and Mataró (Tecnocampus Mataró), where our data processing center (CPD) is located. * Additional Benefits: Flexible compensation: Restaurant vouchers, transportation tickets, childcare vouchers, and the possibility to join our collective health insurance plan. * You will join a company committed to equal opportunities for all individuals, striving to maintain an inclusive and non-discriminatory work environment. We value diversity and will consider all applications regardless of origin, gender, age, religion, sexual orientation, or any other personal characteristic. **Join us and grow professionally in a collaborative environment.** “*In the event you are considered a finalist and selected to join NexTReT, we will request additional information to process your hiring, solely for the purpose of verifying the information in your CV, particularly regarding academic qualifications and relevant professional experience. If you have any doubts about providing partial information, you may indicate this to the person managing your hiring process, as applicable.*” **Essential technical skills:** * Windows Operating Systems, advanced level. * Linux Operating Systems, intermediate level. * Microsoft Office suite. * Basic networking knowledge. * Basic knowledge of VMware environments (restarting, snapshots, console usage). **Desirable technical skills:** * VPN Clients Cisco client, FortiClient * Monitoring tools OP5, Centreon, Multisite and Zabbix * Ticketing tools desirable: Freshservice, GLPI, JIRA