Job Summary: We are looking for a passionate Level I Helpdesk Support professional who enjoys helping users resolve technological issues and collaborating with the team to solve problems. Key Highlights: 1. Immediate incorporation into a growing multinational company 2. Real opportunity for professional development 3. Continuous working day with flexible start time **Description:** ---------------- **Job Description: IT SUPPORT HELPDESK LEVEL I** Are you passionate about helping people resolve technological issues? This is your opportunity! We are seeking candidates for *Level I Helpdesk Support* to join our team and deliver excellent service to our internal users. **Responsibilities:** * Handle and resolve daily user inquiries regarding technical issues. * Provide technical support through various channels: telephone, email, and chat. * Log and track support tickets in the system. * Perform basic hardware and software diagnostics. * Install, configure, and maintain computer equipment and peripherals. * Collaborate with other team members to resolve more complex issues. * Update the knowledge base with solutions to frequent issues. Join our mission to make technology work seamlessly for everyone! **Requirements:** --------------- **Minimum Requirements:** * Vocational training (FP Superior) in Network Systems Administration, or CFGS in Microcomputer Systems and Networks, or related fields. * Prior experience in technical support, preferably within a helpdesk environment; 1 year of experience performing duties similar to those described is desirable. * Basic knowledge of Windows operating systems. * Strong communication skills and ability to work collaboratively in a team. * Customer-oriented mindset and commitment to problem resolution. * Knowledge of networks and hardware is a plus. * Availability for immediate incorporation. * Residence near Badalona is desirable (not mandatory). **We Offer:** * Permanent contract. * Immediate incorporation into a continuously growing multinational company. * Real opportunity for professional development. * Continuous working day with flexible start time between 7–8 AM and end time between 3–4 PM, Monday to Friday. * Initial training provided by the company.