Job Summary: An IT student passionate about technology, seeking to take their first steps in a real-world, dynamic environment by supporting the IT team in providing daily assistance to employees and physical stores. Key Highlights: 1. You will join the world leader in booking excursions and guided tours. 2. A young, travel-oriented, multicultural team with an excellent working atmosphere. 3. Opportunities for professional development, continuous training, and English classes. Are you passionate about travel, culture, leisure, and eager to contribute to the growth of the world’s No. 1 company in activities, excursions, and tours in Spanish? We are a dynamic, multicultural, and innovative team that embraces every day as a challenge and a new opportunity to grow alongside the company. At Civitatis, our mission is to enable millions of travelers to discover unforgettable experiences. Technology is our engine—and as an IT Help Desk Intern, you will be a key piece ensuring this engine never stops. We are looking for a student passionate about technology, eager to learn and ready to take their first steps in a real-world, dynamic, and ambitious environment. Your mission will be to support the IT team in delivering daily assistance to our employees and physical stores, ensuring every device and system operates flawlessly. If you want to conquer the world with us, we’re waiting for you! **What will your day-to-day look like?** * **Equipment Setup:** Assist in hardware configuration for new colleagues (onboarding) and upgrades for existing equipment. * **Initial Technical Support:** Resolve everyday basic incidents (software, connectivity, peripherals) both in the office and across our stores. * **Inventory Management:** Support comprehensive maintenance and logging of hardware (PCs, printers, monitors, keyboards). * **Connectivity:** Collaborate on basic router and signal extender configuration to ensure stable network performance. * **Access Management:** Assist in user creation, email configuration, and workstation setup. **What are we looking for?** * Student enrolled in a Vocational Training Program (Intermediate or Advanced Level) in Microcomputer Systems and Networks (SMR) or Networked Computer Systems Administration (ASIR). A formal training agreement with your educational institution is mandatory. * Technical Knowledge: * Ability to install and configure Windows and Linux operating systems. * Basic terminal/command-line proficiency (e.g., use of nano or vim). * Fundamental networking concepts: IP, DNS. * Ability to install and maintain printers and other peripherals. **Why Civitatis?** * Join the world’s leading online platform for booking Spanish-language excursions and guided tours. * A youthful, travel-oriented spirit and outstanding workplace atmosphere—\+20 nationalities! * Life beyond work: Flexible working hours (you manage your start and end times), intensive summer schedule, hybrid work model, and additional work–life balance measures. * 24 working days of vacation! Need more rest or personal time? With Civitatis, you can purchase extra vacation days annually. * Team-building events (afterworks, padel tournaments, football matches, tours, parties, contests, etc.). * Flexible compensation plans to maximize the value of your salary. * Healthy team, happy team! Fresh fruit is always available in the office, and we co\-fund gym memberships‍️. * Continuous learning: Development plans, ongoing training, and English classes with native speakers. * Enjoy access to our portfolio of over 90\.500 activities at a super discount. * Work in the heart of Madrid—in our offices located right on Gran Vía. * At Civitatis, we champion diversity and equal opportunity, valuing the talent and potential of every individual. This position is open to all candidates meeting the required professional profile. **Will you join us?**