At Mat Exakta, we are specialists in the design and manufacturing of high-precision weighing machines for industrial sectors at both national and international levels. Our commitment to quality and innovation positions us as leaders in our industry. We are seeking a Customer Service Engineer to join our technical team at our MURCIA location in LORQUÍ, and to collaborate in providing support and continuous improvement for our solutions. What are we looking for? A professional with a background in Industrial Technical Engineering (mechanical specialization) or Industrial Engineering, who is proactive and customer-oriented. **Main Responsibilities:** * Provide technical support to customers, partners, and the internal Customer Service department, both nationally and internationally. This includes troubleshooting, technical inquiries, and preparing technical documentation and proposals. * Continuous improvement: Analyze customer feedback, record improvement actions, and collaborate with the engineering department to optimize machines in service. * Occasional technical assistance: Support internal technicians, customers, or partners during processes such as commissioning, maintenance, technical upgrades, and modifications. * Management of technical documentation: Create and update maintenance, operation, cleaning manuals, FAQs, and other related documents. * Materials management: Coordinate spare parts orders, track purchases and logistics until installation at customer sites. * Preventive maintenance: Analyze data, develop indicators and procedures, and implement technical manuals. * Preparation of technical reports: Document customer visits and other aspects of technical support. * Quotations: Prepare spare parts budgets and improvement proposals for customers. * Technical support during commissioning, maintenance, and follow-up of manufacturing orders. **Job Requirements:** * Education: Industrial Technical Engineer (mechanical specialization) or Industrial Engineer. * Experience or interest in areas related to technical support and machinery improvement. * Availability to occasionally travel, both nationally and internationally. * Strong communication skills, customer orientation, and ability to work in a team. * Minimum English level C1. * Experience is not required but valued. We welcome Junior profiles. **We Offer:** * A stable contract within a growing company with high-level projects. * Continuous training and professional development. * Full-time working hours from 7:00 to 15:30 or from 8:00 to 16:30 with a half-hour lunch break, allowing you to balance your work and personal life. * Competitive compensation based on experience and qualifications.