Director, Business Operations Management

Description

Summary: The Director, D1 Operations EMEA is a senior regional leader responsible for designing, scaling, and operating a high-impact post-sales operations function across their region. Highlights: 1. Lead, develop, and scale a regional D1 Operations team 2. Partner with regional leadership and D1 leadership 3. Apply automation and AI-enabled approaches to reduce operational friction **Your role at Dynatrace** -------------------------- The Director, D1 Operations EMEA is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes. As a member of the extended D1 Operations leadership team, you will lead a team of analysts, partner closely with regional CS, Support, and Services leaders, and act as the primary operational counterpart for EMEA leadership. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives. This role requires deep post‑sales operations expertise, strong people leadership across cultures and time zones, and the ability to apply automation and AI‑enabled approaches to reduce operational friction and scale delivery excellence globally. **Responsibilities** * Serve as the primary operational partner to regional post\-sales leadership, ensuring global alignment of standards and priorities * Lead, develop, and scale the regional D1 Operations team * Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables * Operate as a hands\-on leader, personally own high\-impact initiatives while demonstrating operational excellence to the team * Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation * Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling * Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions * Identify repetitive, high\-volume manual work performed by delivery teams and implement automation to eliminate it * Apply AI\-enabled approaches to improve throughput, governance, and data quality **What will help you succeed** ------------------------------ **Qualifications** * 10\+ years in post\-sales operations or business strategy roles in SaaS or enterprise software * 5\+ years of people leadership experience (or equivalent team\-lead experience) with demonstrated coaching and talent development * Experience supporting large\-scale post\-sales organizations across both technical and non\-technical functions * Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization * Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements * Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders * Deep analytical fluency with KPIs, dashboards, and executive\-level reporting **Why you will love being a Dynatracer** ---------------------------------------- * A one\-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. * Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. * A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. * An environment that fosters innovation, enables creative collaboration, and allows you to grow. * A globally unique and tailor\-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. * A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. * A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. * Attractive compensation packages and stock purchase options with numerous benefits and advantages. **Compensation and Rewards** ---------------------------- **Note to Recruiters and Agencies** : Thank you for your interest in Dynatrace. Please note that **we do not accept unsolicited agency resumes** —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace. **Benefits and work\-life perks** --------------------------------- We offer best\-in\-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work\-life perks designed to make your ride with us even more rewarding. #### **Mental health support** Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members. #### **Wellness Days** Four company\-designated extra paid days off for you to recharge batteries. #### **Flexibility** Our hybrid working model and flexible working hours offer you the flexibility you need. #### **Employee Stock Purchase Plan** Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder. #### **Learn \& develop** Company\-wide learning perks, designated team's learning days, and more. #### **Volunteering day** A day of paid volunteer time to support a community or cause you care about. #### **Regular team events** We host Global Culture Parties, Family \& Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! #### **International vibe** Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures. Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there. **About Dynatrace** ------------------- Dynatrace (NYSE: DT) is the leading AI\-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets. Our AI\-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.