#### **About Caravelo** Join **Caravelo**, a travel tech company transforming the airline and mobility industry through subscription\-based solutions. We design and operate white\-label programs for airlines and operators worldwide, helping them offer flexible travel experiences to their customers. #### **Duties and responsibilities** ### **Data Monitoring \& Analysis** * Monitor and analyze data related to platform usage, incidents, and operational performance. * Use Excel (pivot tables, lookups, basic formulas) to analyze trends, identify anomalies, and support data\-driven decisions. * Use **basic Python scripts** to support data analysis, automate repetitive tasks, and improve operational workflows. * Work with internal databases at a basic level (e.g. writing simple SQL queries, reviewing logs or datasets) to extract relevant insights. * Validate data accuracy and consistency across different sources. ### **Impact Assessment \& Reporting** * Quantify the business and operational impact of incidents, system changes, or product updates. * Prepare clear summaries, dashboards, or reports to support internal decision\-making. * Assist in defining key metrics and tracking performance over time. ### **Customer Operations Support** * Support the **Customer Operations** team in organizing and prioritizing day\-to\-day work. * Help collect, structure, and track tasks, deadlines, and delivery dates. * Assist in coordinating priorities and urgent requests, providing visibility to the team. * Support **Victor** in managing daily operational workload and improving task tracking and processes. ### **Cross\-Team Collaboration** * Work closely with the Support, Engineering, Project Management, and Customer Operations teams on a daily basis. * Support investigations by providing data analysis when issues or incidents arise. * Translate data findings into actionable insights for non\-technical stakeholders. ### **Systems \& Product Understanding** * Gain a strong understanding of Caravelo’s platform, products, and subscription models. * Learn how different systems interact and how changes in one area affect data and performance elsewhere. * Contribute to identifying data gaps or inconsistencies across systems. ### **Process \& Data Quality Improvement** * Contribute to improving data processes, documentation, and internal data sources. * Help standardize reports and analytical workflows. * Proactively suggest improvements in how data is collected, analyzed, automated, or communicated. #### **Required skills and experience** **Important**: Must be eligible to sign a **full\-time internship agreement** with a university or educational institution. * Strong analytical mindset and interest in data and operational analysis. * Organized and structured, with strong attention to detail. * Comfortable working with data tools, especially Excel; **basic SQL and Python knowledge** is a plus. * Problem\-solving oriented and eager to understand how systems and processes work. * Ability to manage multiple tasks, understand priorities, and support fast\-paced operational environments. * Collaborative and communicative, able to explain insights clearly to both technical and non\-technical stakeholders. * Curious, proactive, and eager to learn. * Strong English skills in an international environment. * Background in Engineering, Data, Mathematics, or a related field (preferred) #### **What we offer** * Career Growth – Work in a high\-growth environment with opportunities for professional development. * Awesome Culture – Join a diverse, inclusive, and innovative team that values collaboration. * Exciting Travel\-Tech Projects – Help revolutionize airline subscriptions and travel commerce. * Paid internship (salary depending on profile) * Hybrid work model based in Barcelona * High learning curve \+ real responsibility in a supportive environment #### **About us** At Caravelo, your work will be seen, valued, and celebrated. You'll shape technology that redefines travel, while growing your career in a company that puts **people first** and inside and out. We are also proud to be an **inclusive**, **equal** opportunity **employer**. **Are you ready to help us build the future of travel? Let’s talk.**