ORA Controller

Description

If there is one thing that drives and inspires us at Telpark, it is talent. The ORA (On-Street Parking Regulation Officer) Controller is responsible for managing and monitoring regulated parking zones, ensuring compliance with established regulations, optimizing available spaces, and overseeing the correct application of parking fees. They must collaborate with the team to ensure the smooth operation of the system and the proper use of parking spaces in assigned areas. Responsibilities * Surveillance and control: * Monitor and ensure compliance with regulations governing regulated parking (ORA), verifying correct use of spaces and appropriate vehicle positioning. * Issuance of fines: * Identify and penalize violations related to improper parking use (e.g., parking without a ticket, exceeding time limits, etc.) according to established procedures. * Citizen assistance: * Respond to driver inquiries and clarifications regarding parking fees, applicable hours, and regulated parking regulations. * Review of systems and equipment: * Ensure proper functioning of parking meters and other related devices, reporting any malfunctions or anomalies for repair. * Revenue control: * Verify correct collection of fees and conduct audits of revenues generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, revenue generated, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services according to customer needs. **Knowledge and skills:** * Proficiency in technological tools. * Experience in public service. * Attention to detail: Ability to accurately and efficiently detect irregularities. * Effective communication: Skill to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to handle multiple tasks and priorities while ensuring adherence to procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to achieve shared objectives. **Requirements:** * Minimum one year of prior experience in similar customer service roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residence in the location of the vacancy is mandatory. **Characteristics:** * Temporary contract: 100% ORA working hours in Palafrugell * Salary according to collective agreement * Start date: Possibly June 1, 2026 If you want to join a growing company undergoing digital and cultural transformation, this is your moment.