Front Desk Manager

Description

**Additional Information** **Job Number**26105351 **Job Category**Reservations **Location**Carrer de Mallorca, 1, 23, Barcelona, Spain, Spain, 08014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **Pay Range:** €26\.137,92 **Additional Information**: This hotel is owned by a franchised company and operated by that company, **Selenta Hospitality Manco, S.L.,**. The franchised company is an independent entity and employer from Marriott International, Inc., and bears sole responsibility for controlling all aspects of employment policies and practices at the hotel, including termination, disciplinary actions, staffing, compensation, benefits, and any other matter covered by the terms and conditions of employment. If you accept a position at this hotel, your employer will not be Marriott International, Inc., but rather a franchised company. At Moxy Barcelona, we are not a conventional hotel. We are a lifestyle hotel where attitude is everything. Located in the heart of Sants, we feature 414 rooms and vibrant, modern-designed spaces. Our rooftop pool and bar, dynamic common areas, and relaxed energy make us a unique gathering point in the city. As a Guest Assistant (receptionist), you will be responsible for delivering an exceptional experience to our guests throughout their stay — from check\-in and check\-out processes to all interactions with our team and hotel facilities. You will welcome and assist guests, respond to their inquiries, manage telephone calls and emails, and handle payments and invoicing. You will also support the Front Office team with daily operational tasks and serve as a hotel and local area expert, providing information and recommendations to exceed guest expectations. This role involves building and strengthening relationships with both new and returning guests, promoting additional hotel services to contribute to revenue growth, and generating positive interactions both in person and over the phone. You will work closely with the Lobby team and other operational departments to ensure a seamless, satisfying, and memorable experience for our guests. You will also help maintain the lobby area clean, tidy, welcoming, and aligned with the hotel’s quality standards. The Guest Assistant reports to the Guest Assistant Supervisor and/or Guest Assistant Manager and collaborates with the Lobby team and various operational departments within the hotel. **Qualifications:** * University degree or vocational training in Hospitality, Tourism, Hotel Management, Administration, or related fields. * Minimum 2 years’ experience in a Front Office or Reception role within the hospitality industry. * Prior experience with hotel management systems and reservation and billing processes. * Knowledge of PMS systems; experience with Opera is required. * Proficiency in Microsoft Office suite and digital tools. * Familiarity with check\-in and check\-out procedures, as well as reservation and cancellation policies. * Excellent communication and customer interaction skills, with strong service orientation. * Ability to work collaboratively in a team and across different operational departments. * Commercial orientation and ability to promote additional hotel services. * Capacity to work autonomously and make appropriate decisions in emergency situations. * Professional appearance and outstanding customer service skills. * Attention to detail, flexibility, empathy, and proactive attitude. * Results-oriented mindset and commitment to quality and guest satisfaction. * Ability to thrive in a dynamic hotel environment and adapt to changing operational needs. Compensation in accordance with the collective bargaining agreement for the hospitality sector and a variable incentive system. *This company is an equal opportunity employer.* frnch1