Waiter/Waitress

Description

**Role and Mission** As a waiter/waitress at **Parking Pizza**, you will be responsible for delivering an exceptional customer service experience—making customers feel welcome and well attended to, anticipating their needs, and responding promptly to their requests. You are also expected to resolve any issues or inconveniences swiftly and efficiently, maintaining a positive attitude. **Key Functions and Responsibilities** · Make customers feel at home and explain how our service model works (communal tables, stools for storing belongings, "gastros" where cutlery and napkins are located, etc.). · Anticipate customers’ needs and respond to their requests; advise and explain our menu and preparations, as well as alert them to allergens or spicy sauces; resolve any issues or inconveniences and escalate matters to the supervisor when they cannot be handled directly. · Follow the establishment’s rules and procedures to ensure high-quality service; stay informed and up-to-date on the menu, specials, and promotional offers. · Offer additional or special products to customers. · Collaborate and coordinate with other waiters/waitresses and kitchen staff; contribute to a respectful and professional work environment. · Stay informed and follow company guidelines regarding occupational risk prevention; safeguard your own safety and that of fellow employees in situations involving risk or danger. **Main Tasks** · Greet and welcome customers. · Escort customers to their tables. · Deliver menus and answer questions or clarify doubts about the menu. · Carry shared dishes and glasses. · Take orders, deliver food, clear and clean tables. · Present the bill and handle cash or card payments. · Prepare orders (GLOVO). · Keep tables, work areas, and other zones clean. · Perform closing tasks such as restocking refrigerators, checking supplies, taking out trash, etc. **Requirements** · Prior experience as a waiter/waitress or waiter/waitress assistant, preferably in Italian cuisine or pizzeria environments. · Demonstrated ability to carry trays, open wine, and prepare coffee. · Excellent communication skills and ability to work collaboratively. · Outstanding customer service orientation. · Punctuality and strong sense of responsibility. · Flexibility and adaptability (especially regarding schedules and shifts). · Good memory and organizational skills related to table service and order management. · Speed and efficiency, along with an agile and dynamic pace. · Teamwork, especially coordination with the kitchen and front-of-house staff. · Calm and diligent stress management. · Professional personal appearance and hygiene. · Physical capability to stand for extended periods and move quickly when necessary. · Basic mathematical skills. · Experience handling cash registers and POS systems (AGORA preferred) and reservation systems (COVER Manager preferred) is desirable. · Knowledge of Italian gastronomy and Italian products is desirable. **Benefits** · Discount at Parking Pizza restaurants · Employee referral program · Salary advances via PAYFLOW · Internal training programs · Meal allowances · Christmas bonus Employment type: Permanent Salary: Starting from 1\.100,00€ per month Benefits: * Christmas hamper * Meals provided at the workplace * Training program * Uniform provided Experience: * Hospitality industry: 1 year (Mandatory) Language: * Spanish (Mandatory) * English (Desirable) * Catalan (Desirable) License/Certification: * Food Handling Certificate (Desirable) Work location: On-site employment