Technical Support Specialist

Description

Summary: This role involves configuring and maintaining payment systems, managing integrations, providing technical support, and contributing to product and process improvement within a fintech environment. Highlights: 1. Make a real impact contributing to the growth of a leading fintech company. 2. Opportunity for career development and real ownership to grow with the company. 3. Work side-by-side with a passionate and talented team. **Your Mission** ================ * Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). * Manage payment methods activation, routing logic, and transaction limits according to business requirements. * Support onboarding of new merchants from a technical perspective. * Integrations \& Testing: set up and test new payment integrations with providers and merchants. * Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features. * Technical Support (L2\): act as Level 2 technical support for the Customer Support team. * Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues. * Monitoring \& Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary. * Product \& Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. * Contribute to improving internal processes, tools, and automation of support workflows. * Provide technical assistance to internal teams (Account Management, Customer Support, Product). **What Makes You a Great Fit** ============================== * At least 2\+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration * Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks) * Hands\-on experience with payment integrations, gateways, or technical payment operations * Ability to investigate payment issues using logs, API tools (Postman), and basic SQL * Understanding of REST APIs, webhooks, and transaction flows * Experience with L2/L3 technical support or payment operations * Ability to independently troubleshoot incidents and work with engineering/product teams * Strong communication skills and ability to explain technical topics to non\-technical teams * Fluent in Russian and good English level **Why You'll Love It Here** =========================== * **Meaningful Impact**: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! * **Career Development**: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. * **A Passionate Team**: work side\-by\-side with talented, driven people who genuinely care about what they do. * **Competitive Compensation**: matched to your skills, expertise, and impact, with transparent annual performance reviews. * **Remote Work**: full flexibility to work remotely from wherever you do your best work. * **Paid Time Off**: 20 days of vacation per year, bank holidays, and sick leave. * **Private Health Insurance:** annual budget of €1,000 for your personal premium medical coverage. * **Learning \& Development to Help You Work Smarter:** conferences, courses, and professional growth, plus a budget for AI tools. * **Coworking Support:** dedicated budget for a productive workspace beyond home. * **Well\-Being Allowance:** to spend on hobbies and whatever helps you stay energized and at your best. * **Unique FYST Perks:** an “Adopt a Pet” day and a Birthday off. *Curious about our team, our values, and the unique ways we celebrate wins? Take a look here:* https://fyst.com/culture