**Company Description** Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5\-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. **Job Description** The Spa Receptionist acts as the first point of contact for clients, providing a warm welcome and ensuring an exceptional experience from arrival to departure. This role involves managing reservations, providing information about services, and maintaining smooth communication between clients and the spa team. **Responsibilities:** * Greet and welcome clients in a friendly and professional manner. * Manage reservations for treatments and services, coordinating schedules and ensuring availability. * Provide detailed information about spa services, treatments, and promotions. * Handle phone calls and emails, responding to inquiries and scheduling appointments. * Process payments and issue receipts, handling cash and credit card transactions. * Keep client records updated with contact information and preferences. * Coordinate with therapists and spa staff to ensure a seamless client experience. * Maintain a clean and organized reception area, creating a welcoming environment. * Offer drinks and engage in conversation with clients in the waiting area. * Handle client complaints or concerns efficiently and professionally. * Actively participate in other Spa operations such as promotions across the resort, actively contributing to product and service sales, workshops, and recreational activities related to the department. * Work collaboratively with the team of therapists, fitness instructors, and other department members to foster a great work environment and team spirit. * Follow departmental policies and procedures, including safety and hygiene standards. **Qualifications** To successfully perform this job, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: * Previous experience as a receptionist, preferably in spa, hospitality, or wellness environments. * Excellent verbal and written communication skills. * Ability to multitask and work under pressure. * Basic computer skills and experience with reservation systems. * Professional attitude and neat appearance. * Proactive "can\-do" attitude. * Ability to effectively interact with guests and other team members. * Maintain confidentiality of proprietary information and protect company assets. * Ability to work flexible hours, including weekends and peak seasons. * Other assigned duties. **Physical Demands:** * This position requires the ability to focus on guests’ needs while remaining calm and courteous. * Occasionally standing, walking, lifting, and carrying up to 20 pounds. * Perform other reasonable job duties as requested. **Education and Experience Required:** * Studies in Tourism, Administration, or a related field are a plus. * Computer literacy. * Minimum 2 years of experience as a Spa Receptionist or Front Office. * High level of English and Spanish. * Knowledge of a second language (French or German) is a plus. **Candidate must be a citizen of the European Union or possess a valid work permit for Spain.** **Additional Information** **What is in it for you:** * Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. * We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. * Opportunity to develop your talent and grow within your property and across the world!