SECTION LEADER

Description

Position Summary: Supervise and coordinate dining room service, ensuring excellent guest service and adherence to the hotel's quality standards. Key Highlights: 1. Be part of one of the world's largest hotel companies. 2. Lead and coordinate the waitstaff team in your section. 3. Deliver an exceptional experience to guests. Are you passionate about hospitality and eager to join one of the world's largest and fastest-growing companies? Join Hilton Mallorca\-Galatzo as a Section Leader, where you'll have the opportunity to be part of an outstanding team in the hospitality industry. With over 7,500 properties and a legacy spanning more than 100 years, Hilton is committed to delivering the best possible service to our guests and sharing the light and warmth of hospitality. If you love interacting with people and providing them with an exceptional experience, this is the place for you! Come and be part of our mission to become the most hospitable company in the world. **Responsibilities** ---------- Supervise and coordinate the proper execution of service within your assigned section of the dining room, ensuring excellent guest service and collaborating with the dining room team to meet the hotel's quality standards. * Perform control and supervision duties for your section competently. * Organize and supervise the setup of your assigned section. * Coordinate staff within your section (waiters/waitresses, assistants). * Ensure service is delivered according to established standards, including preparing and decorating dining rooms and tables. * Directly attend to guests, resolving incidents. * Relay kitchen orders and coordinate service timing. * Supervise restocking of tableware, beverages, and products in your area. * Assist in training new team members. * Perform customer-facing tasks (flambéing, carving, filleting, deboning, etc.). * Report incidents and improvement suggestions to the Assistant Dining Room Manager. * Apply food hygiene and safety regulations. * Maintain order and cleanliness in your section. **Requirements** -------------- Education: * Training in Hospitality or Catering, or equivalent experience. * Languages: English and German. Experience: * Prior experience as a waiter/waitress with supervisory responsibilities, preferably in high-end hospitality or catering. Technical Knowledge: * Dining room service techniques. * Basic knowledge of wines and beverages. * Guest service protocols. * Food hygiene and safety regulations (HACCP). Key Competencies: * Teamwork. * Operational leadership. * Clear and effective communication. * Responsibility and commitment. * Guest orientation.