Receptionist

Description

Headquartered in Barcelona and founded in 1922, Pronovias Group is a global leader in bridal fashion, continuously shaping the future of the industry. Our team is united by a shared passion and motivation to make every woman truly happy. We are a group of pioneering bridal brands, each renowned for the creativity of our innovation: Pronovias, St Patrick, and White One. We are currently seeking a Receptionist for our Barcelona store, who will be responsible for delivering a unique shopping experience aligned with Pronovias standards. **Key Responsibilities:** Welcome customers visiting our stores and provide information about the store and its procedures. Support the Sales Team during appointments and fittings, ensuring an exceptional experience for clients. Answer incoming phone calls and efficiently direct them to the appropriate personnel. Schedule, modify, and cancel appointments and fittings. Ensure excellent customer service throughout the entire sales process. Accompany and guide clients upon arrival, facilitating their introduction to the assigned Sales Advisor. Manage order notes, payments, and track outstanding payments. Follow up with clients who have cancelled their appointment or failed to attend on the scheduled day. Review the weekly schedule with the Store Manager. Perform cash register closing and prepare the settlement envelope. Transfer information received from headquarters to the store team. Prepare and send internal emails at the beginning of the week and at month-end. Maintain a tidy store reception and information counters, as well as the overall store image, ensuring alignment with internal policies. Collaborate with the rest of the team, reporting customer feedback to the Store Manager. Support the Store Manager in POS system management and in coordinating appointments and fittings. Offer and serve beverages to customers during the reception phase and at the conclusion of the sale. Assist in managing inter-store transfers (receiving and shipping stock). Handle requests, storage, and replenishment of office supplies. Requirements Minimum 2 years of experience in customer service, reception, or retail roles. Prior experience with premium or luxury brands is highly valued. Excellent communication skills and strong customer orientation. Organizational ability, administrative management skills, and teamwork capability. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). **Languages:** Spanish, Catalan, and English (mandatory). Knowledge of French, Italian, Portuguese, or other languages is considered a plus. If you meet these requirements and would like to join Pronovias, we would be delighted to meet you.