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Summary: Join EFT-Systems GmbH's growing team to provide technical support for energy storage systems in the renewable energies market. Highlights: 1. Exciting and growing market of renewable energies 2. Technical customer service for energy storage systems 3. Interesting tasks in a committed and diverse team EFT\-Systems GmbH works in the exciting and growing market of renewable energies. The growing team at EFT\-Systems has set itself the goal of offering the best technical support for the energy storage systems that are being looked after. \- Technical customer service (by phone / email) \- Analysis and identification of error patterns \- Technically competent support for commissioning and ongoing operation of the energy storage system \- remote maintenance \- Use of current remote maintenance tools for Europe\-wide communication with our products \- Tracking in a ticket system \- Independent processing of tickets up to finding the solution (including independent ordering of spare parts, if necessary) \- Presentations to explain the storage systems to installers (e.g webinars, exhibitions, events) **\- Working model: Hybrid home office and business travels** (e.g events, exhibitions)"good internet connection required! \- Experience of at least 1 year in customer service, shared services center, hotline \- Good analytical skills to find the best solution for the customer even with complex problems \- An electrical understanding of the functionality and wiring of the products is appreciated ((e.g voltage, current, cabling) \- Binding and friendly demeanor (on the phone and by email) .\- Orientation towards customer service, openness and the ability to learn, team spirit and quality awareness .\- Good communication skills, positive attitude, teamwork and getting used to fast\-paced environments. .\- Knowledge of other languages (Italian / French ..) is appreciated. \- Interesting tasks in a committed team and a company that is constantly developing with the young, growing market of renewable energies \- Flat hierarchies, short decision\-making paths, creative freedom and flexibility \- Diverse team that combines experience and dynamism \- An induction that places value on the balance between close supervision and independent learning. \_\_\_\_\_\_\_\_\_\_ **Please submit your CV in English** And also Please indicate your gross salary expectation per year when applying. \_\_\_\_\_\_\_\_\_\_ Interested? \-\-\> We are looking forward to your application! Job Type: Full\-time Language: * German (Required) * English (C1\) (Required) Willingness to travel: * 50% (Required) Work Location: Remote
