Hostess

Description

Job Summary: Responsible for organizing and managing the flow of diners, ensuring customer service and service quality in the restaurant/buffet. Key Highlights: 1. Customer service experience 2. Advanced English proficiency 3. Customer orientation through excellence Posted on: Dec 10, 2025 Category: Hotels Brand: Only YOU Hotels City: Valencia Department: Front-of-House and Service (waiters, bartenders) Contract Type: Permanent **Hostess** =========== **Job Mission** --------------------- Responsible for organizing and managing the flow of diners upon arrival and departure from the restaurant/buffet, and for monitoring customer service in accordance with the organization’s established quality policies and criteria.**Profile Requirements** ------------------------- Education / Qualifications (specify legal requirements for performing the role): Bachelor’s Degree Previous Experience and Knowledge: Minimum 6 months’ experience in customer service; advanced English proficiency. Other Desirable (but not mandatory) Requirements: Bachelor’s Degree in Tourism; minimum 1 year’s experience; knowledge of a third language. Core Competencies (in line with our competency dictionary): Commitment to PHG and alignment with its corporate culture; adaptability to change; customer orientation through excellence; teamwork and cooperation; continuous learning; results- and goal-oriented mindset; initiative to assume commitments, make decisions, and solve problems; commercial orientation.**Main Job Functions and Responsibilities** --------------------------------------------- Greet and bid farewell to customers at the outlet. \-Seat customers at their assigned tables. \-Provide qualified, proactive, and responsible assistance and information to customers. \-Advise customers, upon request, on food and/or beverage selection. \-Maintain the proper appearance, order, and upkeep of the work area and customer zones. \-Carry out assigned tasks promptly, diligently, and safely. \-Knowledge of the Integrated Policy on Quality, Environment, and Prevention. \-Ensure maximum customer satisfaction during their stay. \-Familiarity with hotel facilities and destination. \-Inform management of incidents and updates. \-Know and comply with internal regulations and, in all cases, act in accordance with instructions received from superiors and professional expertise. \-Knowledge of applicable hygiene and health regulations for the department and relevant APPCC prerequisites. \-Perform any other duties assigned by the immediate supervisor. \-Communicate rules and instructions issued by the immediate supervisor. \-Collaborate with management and other departments. \-Be aware of and inform about risks associated with tasks carried out within one’s area of competence and responsibility. \-Correctly use, maintain, and preserve personal protective equipment (PPE) and safety equipment provided by the company. All recruitment processes conducted by PALLADIUM HOTEL GROUP comply with current data protection regulations. Your personal data will be processed effectively, proportionally, and responsibly, strictly adhering to Regulation (EU) 679/2016 General Data Protection Regulation (“GDPR”) and all other applicable legislation. By applying to this job offer, you acknowledge and consent to the processing of the personal data you have voluntarily provided via this platform. PALLADIUM GESTIÓN S.L.U., as the data controller, will process your data to manage your application and enable your participation in recruitment processes across any company within PALLADIUM HOTEL GROUP, for pre-contractual measures or the intention to enter into an employment contract. As this job offer may be located at any PALLADIUM HOTEL GROUP hotel, your personal data may be shared with the hotel’s owning company and, where applicable, subject to international data transfers. You may consult the extended information regarding the processing of your data, including how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability, in the Palladium Talent Privacy Policy.