Posted on: Dec 10, 2025 Category: Hotels Brand: Only YOU Hotels City: Valencia Department: Front-of-House and Service (waiters, bartenders) Contract Type: Permanent **Hostess** =========== **Job Mission** --------------------- Responsible for organizing and managing guest flow upon arrival and departure from the restaurant/buffet, and for overseeing customer service in accordance with the organization’s established quality policies and standards. **Profile Requirements** ------------------------- Education / Qualifications (specify legal requirements for performing the role): Bachelor’s degree Previous experience and knowledge: Minimum 6 months’ experience in customer service; advanced level of English. Other desirable (but not mandatory) requirements: Degree in Tourism; minimum 1 year’s experience; knowledge of a third language. Key competencies (according to our competency dictionary): Commitment to PHG and alignment with its corporate culture; adaptability to change; customer orientation through excellence; teamwork and cooperation; continuous learning; results/objective orientation; initiative to assume commitments, make decisions, and solve problems; commercial orientation. **Main Functions and Responsibilities** --------------------------------------------- Welcome and bid farewell to customers at the outlet. - Seat customers at their assigned tables. - Provide qualified, proactive, and responsible assistance and information to customers. - Advise customers, upon request, regarding food and/or beverage selections. - Maintain proper appearance, order, and cleanliness of the work area and customer zones. - Carry out assigned tasks promptly, diligently, and safely. - Be familiar with the Integrated Policy on Quality, Environment, and Prevention. - Ensure maximum customer satisfaction during their stay. - Possess knowledge of hotel facilities and destination information. - Inform management of any incidents or updates. - Know and comply with internal regulations, and in all cases act in accordance with instructions received from superiors and professional expertise. - Understand applicable hygiene and sanitation regulations for the department, as well as relevant HACCP prerequisites. - Perform any other duties assigned by the direct supervisor. - Communicate and implement instructions issued by the direct supervisor. - Collaborate with management and other departments. - Identify and report risks associated with tasks performed within one’s area of competence and responsibility. - Correctly use, maintain, and preserve personal protective equipment (PPE) and safety devices provided by the company. All selection processes conducted by PALLADIUM HOTEL GROUP comply with current data protection legislation. Your personal data will be processed effectively, proportionally, and responsibly, strictly in accordance with Regulation (EU) 679/2016 General Data Protection Regulation (“GDPR”) and all other applicable legislation. By applying to this position, you acknowledge and consent to the processing of the personal data you have voluntarily provided via this platform. PALLADIUM GESTIÓN S.L.U., as the data controller, will process your data to manage your application and enable your participation in selection processes across any company within PALLADIUM HOTEL GROUP, for pre-contractual measures or the intention to enter into an employment contract. As this job opening may be located at any PALLADIUM HOTEL GROUP property, your personal data may be shared with the owner company of the hotel where the vacancy is situated and, where applicable, subject to international data transfers. You may consult our extended information notice on personal data processing, which details how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability, in Palladium Talent’s Privacy Policy.