Guest Relation Manager (m/f/d)

Description

Summary: As a Guest Relation Manager, you are the first point of contact for guests and ensure unforgettable vacation moments with your smile and professionalism. Highlights: 1. Join the large ROBINSON family and remain authentically yourself 2. Take responsibility for the well-being of all guests in a paradise-like environment 3. Creative development and career opportunities within a strong team Wish fulfiller, problem solver, happiness creator: You are our guest service representative. You lend an open ear to suggestions, wishes, or concerns. In your role as Guest Relation Manager, you serve as the first point of contact for our guests, working independently and with full accountability. Your most beautiful thank-you: positive feedback from our guests! **ROBINSON Hoteljobs\_short** ----------------------------- If you play this video, YouTube will send you some cookies! Accept \& play Accept for all videos \& play × **Guest Service Representative (m/f/d) in Paradise – Remain Authentically Yourself as a Guest Relation Manager (m/f/d)** ------------------------------------------------------------------------------------------------------ With us, you can live your dream—ROBINSON makes it possible. Worldwide, we operate over twenty clubs, each more beautiful than the last. We offer you not only a paradise-like home but much more. At ROBINSON, there is plenty to discover and experience. The best part? You can be exactly who you are. With us, you don’t need to pretend or compromise. Become a ROBIN and join our large ROBINSON\-family. Our goal is for everyone to feel at home in the club—the guests as well as the staff. Let yourself be captivated by a unique and emotionally rich atmosphere. **Your Role as Guest Relation Manager (m/f/d)** ----------------------------------------------- On vacation with ROBINSON, the motto is: “share the moment”—and that’s precisely where your role as Guest Relation Manager begins. You are responsible for ensuring our guests’ well-being and that they take home many unforgettable moments and impressions from their vacation. You serve as the point of contact for both requests and complaints. Even when things get difficult, you never lose your smile. As the perfect host, your eyes are always everywhere, and you lovingly attend to the well-being of all guests. Through your rigorous quality control, you often identify potential issues before they arise—and resolve them proactively. With your positive and professional approach, you successfully prevent complaints, ensuring our guests lack for nothing. **For your new role as Guest Relation Manager (m/f/d), you should bring your authentic self and the following qualifications:** ---------------------------------------------------------------------------------------------------------- * Vocational training in the service industry * Minimum two years’ experience in tourism field sales * German language proficiency plus good conversational English **We want you as our Guest Relation Manager (m/f/d) and have much to offer!** ------------------------------------------------------------------------------------ In your role as Guest Relation Manager, many doors open at ROBINSON. You can explore your interests freely and gain numerous new experiences. No matter where in the world you are assigned, every club offers an exciting and wonderful time. Thanks to the strong sense of community in the clubs and our open-hearted, friendly colleagues, everyone quickly feels at home with us. **In short—here’s what awaits you as a Guest Relation Manager (m/f/d) at ROBINSON:** ------------------------------------------------------------------------------------ * Working alongside sympathetic and highly qualified colleagues * Opportunities for creative expression and discovering new talents within yourself * A permanent position with secure compensation * Responsibility for your specialized area * Regular and diverse continuing education offerings * Excellent career advancement opportunities * Beautiful accommodation in a paradise-like setting, including delicious meals * Complimentary access to all club facilities