Customer Service Technician

Description

**Description:** ---------------- From **Pick \& Pack Systems**, a company specializing in logistics services and part of the family-owned **Corporación Jiménez Maña** group. We are experiencing strong growth and are seeking a **Customer Service Technician**, with experience in an equivalent or similar position, to cover a temporary vacancy at our headquarters located in the La Isla industrial park in Dos Hermanas, Seville. **What would your responsibilities and daily tasks be within the Corporation?** * Personalized customer service: getting to know customers to maintain relationships aimed at delivering specialized, high-quality service and ensuring customer satisfaction. * Proactive handling of complaints by conducting proactive analysis and collaborating with external parcel delivery agencies. * Resolving transportation incidents and customer requests, leveraging expertise in customer interaction. * Analyzing and investigating complaints; establishing control mechanisms and tracking complaint-related KPIs. * Using diverse customer service channels tailored to each customer type. * Implementing improvement systems to resolve complaints. **What do we expect from you?** **We value candidates with 1–3 years of professional experience in customer service, preferably within the logistics sector.** * Vocational training (Higher Degree) in logistics or business administration. * Advanced English proficiency, demonstrable in conversation. Italian or French proficiency is a plus but not mandatory. * Intermediate/advanced Excel skills. * Strong communication skills and ability to work effectively in a team. * Problem-solving mindset and analytical capability. * Ability to build trust. * Organizational skills and capacity to manage varying workloads. **What makes us special?** * A positive, close-knit, and inspiring work environment. * Opportunities for personal and professional development. * Being part of a sector-leading company with a trust-generating management model and active CSR initiatives driving positive change. * Family-friendly working hours. * Indefinite-term contract. * **Want to learn more about us?** Visit our websites! https://pickpacksys.com/ and https://corporacionjimenezmana.com/es/ If you believe this opportunity is right for you, we’d love to meet you!