Customer Inventory Operations Manager

Description

Summary: Maersk is seeking a Customer Operations Manager to lead an Inventory Control and administration team, manage customer relationships, and optimize technology systems. Highlights: 1. Lead a team focused on inventory control and customer operations. 2. Drive continuous improvement and problem-solving for operational teams. 3. Utilize WMS (Generix) to develop and solve technology issues. At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end\-to\-end solutions. We count on our diverse people to make it happen. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high\-performance teams across brands, cultures, and locations. **We offer** As one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have a competitive compensation and benefits package for our employees: * Annual bonus: 7\.5% of your gross salary * Monthly Food vouchers * Private insurance * Pension plan * Key Responsibilities The customer operations manager provides leadership, direction and strategy for the Inventory Control team and the administration team on the site that will enable and facilitate the execution of the outlined operational deliverables. Your usual work center will be located in “Corredor del Henares” The position manages 3 key areas: **Customer relationship:** daily, weekly and monthly catch up and meetings with up to 6 customers. Problem solving, continuous improvement and volume control for the operational team Monthly KPIs control for each customer Develop resource plans and equipment needs budget for review with site leadership. **Inventory control** : Ensure customer inventory accuracy is monitored and reported timely to site leadership Maximize the performance of the site inventory processes and system to ensure: Care, custody, and control of the customer's inventory Manage the planning and execution of proactive and reactive cycle counts in compliance with the contractual service level agreement Develop, implement, and validate procedures, controls and systems that prevent, detect and correct errors in inventory transactions and balances Key liaison with the Site Manager and Operations Manager **Technology systems:** Develop, change, and solve issues with our current WMS: Generix Weekly action plan following with Generix: follow and develop new actions tracing all pending points **We are looking for** * Experience in contract logistics especially in a customer facing role * Highly valuable experience with fashion customers * Lean thinking and continuous improvement will be a standard way of Leading. * Excellent interpersonal, communication skills is a must as you will be in daily comunication with six different demanding customers. * Experience with Warehouse Management Systems * Punctual travelling availability across Europe * Deep and broad understanding of Inventory Control, its financial and operational impacts * Strong personality; passionate, holistic view, courageous, effective in different cultural settings, impact driven and optimistic * Resilient team player who is goal\-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision. You will manage five to ten people in your team. Fluent in Spanish and English * You have been reading so far, we are glad to see you are interested. If you could see yourself in this role and are keen to be part of this journey at Maersk, we look forward to hearing from you! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .