Ready for an exciting experience? At STEF, Europe's leading provider of food transport and logistics, you'll work in a rapidly evolving industry. Your challenge? To safely deliver essential food products to millions of consumers every day. Joining our company is an opportunity to grow within a stimulating environment, share your enthusiasm, foster your entrepreneurial spirit, and strengthen your team-oriented mindset. These are the values that inspire our 22,000 employees across 8 countries every day! At **STEF**, Europe's leader in Transport and Logistics, we are seeking a **Customer Service Manager** for our Torrejón de Ardoz (Madrid) branch, currently undergoing rapid expansion. As Customer Service Manager, you will ensure high-quality customer service within the logistics domain, guaranteeing service traceability and incident resolution through coordination and leadership of the Customer Service team. **Your mission:** * Lead and coordinate the Customer Service team, ensuring excellence in customer service. * Manage incidents and coordinate with various departments to guarantee seamless service delivery. * Organize the work area, establishing priorities based on service type and customer requirements. * Measure customer satisfaction and propose improvements. * Prepare management reports and ensure reliable billing processes. **What we’re looking for:** * Bachelor’s degree or Higher Vocational Training qualification in Business Administration, Management, or related field. * 2–3 years’ experience in a similar role within customer service departments of transport/logistics companies. * Proficiency in standard computer tools. * Team management and leadership skills. * B2-level French or English language proficiency is a plus. **What we offer:** * A dynamic environment with challenging projects—no two days are ever the same. * An individualized onboarding plan and continuous training opportunities. * Professional development and growth prospects within an international group. * Opportunity to become a company shareholder—as over 10,000 colleagues across Europe already have. Don’t wait any longer! Build your future at STEF and contribute to the growth of a thriving international group! https://www.stef.jobs/