Position Summary: We are seeking a professional to ensure system functionality and provide first-level technical support within a team that values learning and innovation. Key Highlights: 1. Continuous training for your professional development. 2. Commitment to learning, innovation, and talent development. 3. International mobility. At Alcampo, we believe in the power of people to transform the world, and we want those who work at Alcampo to thrive in an environment conducive to doing so; therefore, we champion learning, innovation, and the development of talent across every individual in the company. Do you want to join Alcampo’s IT team? If your answer is YES, keep reading! If selected, your mission will be to guarantee the proper functioning of systems and deliver first-level technical support to users and logistics platforms. As part of the Operations Team within the IT Support Services area, your responsibilities will include: * Monitoring systems using control tools, identifying incidents or alerts, and performing appropriate escalation when required. * Operating and overseeing IT services, ensuring continuity and proper functioning of platforms. * Managing incidents and requests via ticketing tools. * Providing telephone support and user assistance, resolving first-level technical incidents. * Supporting logistics platforms by managing incidents and queries related to their operation. * Supporting the user portal and performing basic backup management. We would love to meet you if you are passionate about IT and people, and if you possess: * Vocational training in IT or a related field. * Knowledge of Google Workspace (Google Suite). * Knowledge of or training in IT best-practice frameworks such as LEAN, Agile, or ITIL. * Minimum one year of experience in similar IT support or operations roles. * Valued competencies: communication skills, user focus, continuous improvement orientation, teamwork ability, and proactive/resolution-oriented attitude. - Shift: 7:00–15:00. * One day of remote work… We’re stronger together with the team. * Continuous training for your professional development: technical, competency-based, and business-oriented. * Everyone benefits from the employee stock ownership plan and profit-sharing policies. * Enhanced salary performance through voluntary flexible compensation (medical insurance, transportation, meal vouchers). * Discounts on purchases at Alcampo stores and gas stations. * International mobility: Internal website featuring job opportunities across other Auchan countries ✈️. * Volunteering during working hours to contribute to improving our society and the environment.