Customer Service

Description

Job Summary: We are looking for a Customer Service Agent to handle inquiries and incidents, report activities, and carry out administrative tasks. Key Highlights: 1. Key role in customer service and management 2. Professional stability and development 3. Positive work environment and support for well-being **Who Are We?** At **Impackta**, we provide national and international courier, express transportation, logistics, and technological solutions to companies shipping goods. With 30 years of experience in the transportation sector and over 5 years in software development, our mission remains unchanged: **to drive transformation in the shipping industry through technology**. In this way, **we help businesses grow while continuing to grow ourselves**. **What Will You Do?** As a Customer Service Agent, your mission will be... * To serve as the primary point of contact with customers via phone and email, responding to their inquiries. * To manage customer incidents and coordinate with branches. * To report and keep all activity up to date. * To perform all administrative tasks associated with the position. **You’ll Fit in If…** * You have 3 years of experience in telephone customer service. * You are proficient in Excel and Word. * You are customer-oriented, possess strong communication skills, dynamism, discipline, and empathy. * You are comfortable with a rotating shift schedule from Monday to Friday, 8:00–17:00, and one week per month from 10:30–19:00. Knowledge of the transportation and/or logistics sector is ideal—but if you don’t have it, we still want to meet you! **What’s in It for You?** * Permanent contract. * On-site working mode—we love going to the office! * Flexible compensation package allowing you to save using meal vouchers, childcare vouchers, transport vouchers, or training vouchers. * We’re a big family, and one of our greatest strengths is our positive work atmosphere. * Guaranteed professional stability and career progression. * We champion a healthy lifestyle—fresh fruit is always available in the office, and we offer mental health workshops. * Our office is amazing—featuring sea views and relaxation zones. * 23 days of vacation + your birthday off! If you enjoy working for distinctive, disruptive, and creative companies where everyone has room to contribute their own unique value and evolve together—you’ve succeeded, and so have we. Permanent Full-time 08915, Badalona, Barcelona, Spain