After-Sales Administrative Assistant

Description

Job Summary: We are seeking a professional for an administrative management position focused on resolving incidents and ensuring customer satisfaction in after-sales, coordinating returns and repairs with close attention. Key Highlights: 1. Close and effective customer service in after-sales 2. Efficient management of returns and repairs with agile logistics 3. A key role in achieving quality and efficiency goals We seek a professional for an administrative management position in Algete, focused on incident resolution and post-sale customer satisfaction. The candidate will handle all return and repair requests, coordinating pickup and shipment tracking with transport companies to ensure agile logistics. Providing close and effective customer service is essential, maintaining constant communication to resolve any issues until each case is satisfactorily closed. Additionally, detailed incident logging in the internal system and general administrative support to the team will be required. This full-time temporary role is critical to meeting the quality and efficiency objectives of the after-sales department. A minimum of 3 years’ experience in administrative roles is required, preferably in customer service or after-sales areas. Advanced English proficiency (equivalent to C1/B2 upper level) is mandatory, with proven ability to hold fluent conversations and professionally draft emails; a language proficiency test will be administered to verify this skill. Advanced proficiency in Microsoft Excel is required. Prior experience with the ERP system Navision (Microsoft Dynamics) is considered a plus. Regarding soft skills, we seek a highly proactive individual with strong problem-solving abilities and the capacity to manage a high workload without compromising service quality. Attention to detail, excellent communication skills, teamwork capability, and a rapid learning curve are essential qualities for this position.