**Description:** ---------------- We are Servinform! One of the leading groups specializing in outsourcing contact center and BPO services, comprising over 6,000 employees supporting more than 1,500 companies in call center, back-office, marketing, document management, networks and telecommunications, IT, and social media services. **We are expanding our team** of teleoperators for customer service at one of the leading insurance companies. This is a **STABLE** service **managed by the company for over 12 years**, enabling you to specialize in the insurance sector. **What will you do?** You will serve as a customer service teleoperator for a major insurance company: * Receive calls from customers wishing to file a claim under their home insurance policy. * Verify customer data, assist with inquiries, track claims, and finalize filings. * Handle everything by phone—from the first step to the final resolution. **WHAT WE OFFER:** * Integration into a **STABLE PROJECT** * We provide training!!! Selective, unpaid pre-employment training lasting 15–20 days. Starts on 24/08/26, morning shift, at our offices in **Mairena del Aljarafe.** * Weekly working hours: 25 hours. Activity runs Monday through Friday. We also operate one or two weekends per month and some local and national holidays. * Morning or afternoon shifts. Morning shift: 8:00–15:00; afternoon shift: 17:00–23:00. * Monthly gross salary for 25h/w: €918 + **allowances**, as applicable (night shift or Sunday allowance). * Collective Agreement for Contact Centers, Teleoperator category. * Permanent contract. * Location: Avda. Premios Nobel, Torrejón de Ardoz. Renfe station: Soto del Henares, with shuttle service to the workplace from the train station. *"No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Grupo Servinform, we consider equality and diversity fundamental drivers of social progress, working daily toward achieving this goal."* **Requirements:** --------------- * Customer service experience * Ability to manage conflict resolution * Strong verbal and written communication skills * Proficiency in office software. Experience handling contact center tools is highly valued. * Proactivity and adaptability * Interest in joining a **STABLE PROJECT** * Prior experience related to the insurance sector is desirable
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
